Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-04-07T14:13:20+00:00

    is this a windup ?

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  2. Anonymous
    2017-04-07T14:07:43+00:00

    Hello,

    Since you mentioned that you have already did all the troubleshooting steps provided, it would be best if you contact our Answer Desk team for further assistance.

    You can also check this link for more details for Surface Pro 3 Battery FAQs.

    Regards.

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  3. Anonymous
    2017-04-07T00:38:25+00:00

    Hi Joseph,

    What is going on internally in MS regarding this issue? We have tried all of these "troubleshooting" steps to get our devices working. My paperweight of a device has been placed on a shelf since September of 2016 after a frustrating attempt to use my "ultraportable" device device tethered to the wall. Any slight movement against the power cord would turn the device off causing obvious data loss. Other users have suffered with this issue longer.

    We have waited long enough for a fix for this issue. Who can we escalate this issue to internally to get some sort of amicable resolution? It is quite pathetic that such an expensive device was barely put into use for 13 months before it catastrophically failed.

    We will not keep quiet about this issue until a resolution has been made. If no response is received here, or if my post is deleted, i will continue to pursue other avenues.

    This issue has persisted long enough and Microsoft has had ample time to seek a solution.

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  4. Anonymous
    2017-03-29T21:07:14+00:00

    Hello Luke,

    Can you confirm if you followed these troubleshooting steps:

    • Uninstall then re-install the battery driver?

    • Did you check this link for battery issue?

    • Is your device has the latest updates installed?

    We'll be waiting for your reply.

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  5. Anonymous
    2017-03-29T18:38:54+00:00

    Split from this thread.

    hello, i am having issues with my surface pro 3 life too, lasting only 1.5 hours 

    here is my report file  :///C:/Users/luken/battery-report.html

    Battery report

    COMPUTER NAME DESKTOP-VBT8FQL

    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3

    BIOS 3.11.2050 11/11/2016

    OS BUILD 14393.953.amd64fre.rs1_release_inmarket.170303-1614

    PLATFORM ROLE Slate

    CONNECTED STANDBY Supported

    REPORT TIME 2017-03-29 14:30:21

    Installed batteries

    Information about each currently installed battery

    BATTERY 1

    NAME X883815

    MANUFACTURER LGC-LGC

    SERIAL NUMBER 1221403908

    CHEMISTRY LION

    DESIGN CAPACITY 42,157 mWh

    FULL CHARGE CAPACITY 40,713 mWh

    CYCLE COUNT 6

    Recent usage

    Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING

    2017-03-28 06:13:43 Active Battery 72 % 29,268 mWh

    06:15:01 Suspended 71 % 28,895 mWh

    06:16:14 Active Battery 71 % 28,530 mWh

    06:24:37 Connected standby Battery 66 % 26,494 mWh

    06:27:01 Active Battery 65 % 26,456 mWh

    06:32:26 Suspended 61 % 24,852 mWh

    06:33:28 Active Battery 61 % 24,556 mWh

    06:38:21 Connected standby Battery 56 % 22,640 mWh

    06:38:23 Suspended 56 % 22,640 mWh

    14:30:33 Active Battery 100 % 40,371 mWh

    14:40:49 Connected standby Battery 89 % 35,796 mWh

    14:46:12 Active Battery 88 % 35,591 mWh

    14:52:19 Connected standby Battery 82 % 32,992 mWh

    15:00:01 Active Battery 82 % 32,916 mWh

    16:00:01 Suspended 31 % 12,715 mWh

    16:01:51 Active Battery 30 % 12,259 mWh

    16:23:03 Connected standby Battery 7 % 2,888 mWh

    16:23:04 Suspended 7 % 2,888 mWh

    17:00:33 Active AC 6 % 2,508 mWh

    18:21:20 Active Battery 8 % 3,101 mWh

    18:21:37 Active AC 7 % 3,010 mWh

    18:39:27 Active Battery 7 % 2,698 mWh

    18:39:57 Active AC 6 % 2,546 mWh

    18:55:13 Connected standby AC 7 % 2,675 mWh

    18:55:46 Active AC 7 % 2,759 mWh

    19:07:53 Connected standby AC 8 % 3,200 mWh

    19:07:57 Connected standby Battery 8 % 3,207 mWh

    19:07:57 Active Battery 8 % 3,207 mWh

    19:08:03 Connected standby Battery 8 % 3,207 mWh

    19:11:50 Connected standby AC 8 % 3,146 mWh

    19:11:50 Active AC 8 % 3,146 mWh

    19:26:00 Suspended 9 % 3,504 mWh

    19:28:30 Active AC 9 % 3,792 mWh

    19:32:14 Connected standby AC 10 % 3,922 mWh

    19:40:48 Connected standby Battery 15 % 6,019 mWh

    19:40:49 Active Battery 15 % 6,019 mWh

    19:41:09 Active AC 15 % 6,019 mWh

    19:52:52 Connected standby AC 16 % 6,589 mWh

    19:52:54 Connected standby Battery 16 % 6,597 mWh

    19:52:54 Active Battery 16 % 6,597 mWh

    19:53:00 Connected standby Battery 16 % 6,597 mWh

    19:57:41 Connected standby AC 16 % 6,551 mWh

    19:57:41 Active AC 16 % 6,551 mWh

    19:57:47 Connected standby AC 16 % 6,566 mWh

    19:59:25 Active AC 18 % 7,098 mWh

    20:30:38 Active Battery 20 % 7,881 mWh

    20:30:41 Active AC 19 % 7,866 mWh

    21:03:23 Connected standby AC 25 % 10,184 mWh

    21:06:10 Active AC 26 % 10,640 mWh

    21:06:13 Connected standby AC 26 % 10,640 mWh

    21:12:45 Connected standby Battery 31 % 12,525 mWh

    21:12:46 Active Battery 31 % 12,525 mWh

    21:12:51 Connected standby Battery 31 % 12,525 mWh

    21:14:25 Connected standby AC 31 % 12,517 mWh

    21:14:26 Active AC 31 % 12,517 mWh

    21:32:38 Active Battery 33 % 13,368 mWh

    21:35:42 Connected standby Battery 31 % 12,358 mWh

    21:35:50 Active Battery 31 % 12,335 mWh

    21:36:20 Active AC 30 % 12,122 mWh

    21:52:44 Connected standby AC 28 % 11,126 mWh

    21:52:47 Active AC 28 % 11,126 mWh

    2017-03-29 02:26:43 Connected standby AC 36 % 14,721 mWh

    05:28:04 Active AC 101 % 40,607 mWh

    05:28:35 Connected standby AC 101 % 40,607 mWh

    05:52:12 Active AC 101 % 40,607 mWh

    05:52:43 Connected standby AC 101 % 40,607 mWh

    05:53:22 Active AC 101 % 40,607 mWh

    05:53:54 Connected standby AC 101 % 40,607 mWh

    05:57:11 Connected standby Battery 101 % 40,607 mWh

    05:57:11 Active Battery 101 % 40,607 mWh

    05:57:17 Connected standby Battery 101 % 40,607 mWh

    05:57:59 Active Battery 101 % 40,607 mWh

    05:58:00 Connected standby Battery 101 % 40,607 mWh

    05:59:15 Active Battery 101 % 40,607 mWh

    06:04:55 Active AC 95 % 38,433 mWh

    06:16:37 Connected standby AC 97 % 38,996 mWh

    06:25:33 Connected standby Battery 99 % 40,029 mWh

    06:25:33 Active Battery 99 % 40,029 mWh

    06:31:28 Connected standby Battery 96 % 38,638 mWh

    06:39:02 Active Battery 96 % 38,600 mWh

    07:26:22 Connected standby Battery 51 % 20,467 mWh

    07:26:23 Suspended 51 % 20,467 mWh

    14:28:56 Connected standby Battery 100 % 40,713 mWh

    14:28:56 Active Battery 100 % 40,713 mWh

    14:29:17 Connected standby Battery 100 % 40,713 mWh

    14:29:19 Active Battery 100 % 40,713 mWh

    14:29:19 Report generated Battery 100 % 40,713 mWh

    Battery usage

    Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED

    2017-03-28 06:13:43 Active 0:01:18 1 % 373 mWh

    06:16:14 Active 0:08:23 5 % 2,036 mWh

    06:24:37 Connected standby 0:02:23 - 38 mWh

    06:27:01 Active 0:05:25 4 % 1,604 mWh

    06:33:28 Active 0:04:52 5 % 1,916 mWh

    06:38:21 Connected standby 0:00:02 -

    14:30:33 Active 0:10:15 11 % 4,575 mWh

    14:40:49 Connected standby 0:05:22 1 % 205 mWh

    14:46:12 Active 0:06:07 6 % 2,599 mWh

    14:52:19 Connected standby 0:07:41 - 76 mWh

    15:00:01 Active 1:00:00 50 % 20,201 mWh

    16:01:51 Active 0:21:12 23 % 9,371 mWh

    16:23:03 Connected standby 0:00:00 -

    18:21:20 Active 0:00:16 - 91 mWh

    18:39:27 Active 0:00:29 - 152 mWh

    19:07:57 Connected standby 0:00:00 -

    19:07:57 Active 0:00:05 - -

    19:08:03 Connected standby 0:03:47 - 61 mWh

    19:40:48 Connected standby 0:00:00 -

    19:40:49 Active 0:00:20 - -

    19:52:54 Connected standby 0:00:00 -

    19:52:54 Active 0:00:05 - -

    19:53:00 Connected standby 0:04:41 - 46 mWh

    20:30:38 Active 0:00:02 - 15 mWh

    21:12:45 Connected standby 0:00:00 -

    21:12:46 Active 0:00:05 - -

    21:12:51 Connected standby 0:01:34 - 8 mWh

    21:32:38 Active 0:03:04 3 % 1,010 mWh

    21:35:42 Connected standby 0:00:07 - 23 mWh

    21:35:50 Active 0:00:30 1 % 213 mWh

    05:57:11 Connected standby 0:00:00 -

    05:57:11 Active 0:00:05 - -

    05:57:17 Connected standby 0:00:42 -

    05:57:59 Active 0:00:01 - -

    05:58:00 Connected standby 0:01:15 -

    05:59:15 Active 0:05:40 5 % 2,174 mWh

    06:25:33 Connected standby 0:00:00 -

    06:25:33 Active 0:05:55 3 % 1,391 mWh

    06:31:28 Connected standby 0:07:33 - 38 mWh

    06:39:02 Active 0:47:20 45 % 18,133 mWh

    07:26:22 Connected standby 0:00:00 -

    14:28:56 Connected standby 0:00:00 -

    14:28:56 Active 0:00:21 - -

    14:29:17 Connected standby 0:00:01 -

    14:29:19 Active 0:00:00 - -

    Usage history

    History of system usage on AC and battery

    BATTERY DURATION AC DURATION

    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY

    Battery capacity history

    Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY

    Battery life estimates

    Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY

    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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