Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-11-16T02:47:30+00:00

    now shows in the event log as " Installation failure: Windows failed to install the following update with error 0x8024CE0E:Microsoft driver update for surface pro embedded controller firmware. With warning Security-SPP Installation of the proof of purchase from the ACPI table failed error code 0xC004E016..

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  2. Anonymous
    2016-11-16T01:10:16+00:00

    I get update downloaded. It installs but when reboot happens it will get up to about 1/8 bar on the install then go to boot. when you look at it in the device manager it says it needs a reboot every time and does not show up in update history as installed... shows needs reboot.. Battery shows not installed but meter shows 100% charged.

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  3. Anonymous
    2016-11-16T01:07:07+00:00

    You can tweet at surface support and link the thread to try and get attention to it.

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  4. Anonymous
    2016-11-16T00:56:03+00:00

    Hadn't seen an update or anyone posting anything for a few days and don't want this thread to die.  Microsoft, we need a fix.  It's clear the last one didn't work.

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  5. Anonymous
    2016-11-13T15:59:16+00:00

    never worked for me still get the restart to complete the update

    then on restart   it gets to about 90% white  in the box  on firmware update  then gives up

    i still have error code 14 on the device manager embedded controller firmware 

    I can only install hardware updates ,but firmware updates  keep saying restart to complete the update

    everytime i turn the surface on it tries to update but fails everytime

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