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Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My lgc battery is at 2 cycles no battery present 100% charged. Dies immediately when unplugged. Nice 900 dollar paperweight
Yeah its frustrating to say the least. 2 Cycles? Is this just out of the box Surface Pro 3? What is your full charge battery capacity? My cycle count was 177 yesterday, it is at 199 today after one full discharge/recharge.
Hello,
Me again.
So I have an LG battery it has been experiencing similar problems and based on this thread I've made some observations which may help some people.
In my case the battery was undetected and would not report power level or anything else.
Since the most recent firmware (which I struggled to install) when I finally got it on, it made no difference. . .
This was until I powered my surface on without being plugged in from sleep mode. This resulted in the machine detecting my battery.
When I plugged it back into the wall it returned to not being able to detect my battery and then once again after putting it into sleep, unplugging, then powering on later the battery is detected and properly reporting level of charge. I may later see if I can plug it in and have the system continue to properly report that it has been plugged in.
For anyone else struggling (whose surface has enough charge to unplug without shutting down), you should try plugging it in, putting it into sleep, waiting about ten minutes then trying to bring it back up to see if that makes a difference.
Microsoft is heavily ruining its reputation.
I had started to think that Microsoft is no more than a small Chinese firm.
My lgc battery is at 2 cycles no battery present 100% charged. Dies immediately when unplugged. Nice 900 dollar paperweight
I'm at 256 cycles .... i take it that is bad
well that depends how frequently you recharge it.
I had my SP3 for about 22 months, and on average I'd estimate it may have been charged once a week or less. It didn't get daily use and was in the docking station other times at full charge. For me, It should be under 100 cycles. I was at 70 just under 2 months ago, and now I am at 177!
If you have copies of your previous battery reports, you can check and verify this!
