Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-02-22T07:59:15+00:00

    That's awful, and so we're on the same boat.

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  2. Anonymous
    2017-02-22T04:58:22+00:00

    I have a SP3 with simplo battery and the so called fixes hasn't fixed anything. I still have to use mine connected to its charger. I have tried anything from posting in different forums, asking from their twitter account & ... but I haven't received a single useful tip from MS. They just don't care or they think this issue will be forgotten after a while.

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  3. Anonymous
    2017-02-22T04:43:58+00:00

    From a 41 page thread they split it into 2 just so it does not look like it's as serious of an issue?

    A 28 page thread should still be important.

    I'm still disappointed that the Simplo guys are fine (colleague's Pro3 is fine), whereas us LG battery has our Pro3 utterly useless.

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  4. Anonymous
    2017-02-16T18:10:06+00:00

    We need to cache this thread, it will probably be deleted next.

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  5. Anonymous
    2017-02-16T14:08:23+00:00

    Funny how posting a link to lawyers investigating a class action lawsuit will get an "official" response to a thread that has been unsolved (AND REMAINS UNSOLVED) for months.

    I really hope these lawyers are serious about their investigation.  If I can't have a fully functional tablet, I'll take justice instead.

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