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Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
Attachment
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The problem with the petition is that this is an issue that has been kind of covert. Customers do not necessarily know they are having it. If they are under warranty, they just get it replaced, if they are not they *might* go with the 450 exchange without realizing that the problem was software and microsoft's fault all along. I believe this is at least somewhat on purpose on their part.
Yeah, unfortunately that is what I have gathered thus far. I just wanted to ad my name to the chorus of disappointed customers. I don't know that an online petition would help much, but it would be interesting to see just how many users are having this problem. I would assume most users aren't aware that it exists.
Microsoft does NOT repair, they replace (with a refurb) and they've been
charging $450 in the US. The battery is not replaceable. This really is your
only option. Microsoft has not commented on any of the posts where this issue is
described.
ask a more knowledgeable friend or even someone at BestBuy to help you run a
battery report and copy and paste into a reply.
to do this, open an administrative cmd prompt and type
powercfg /batteryreport
>>So, MicroSoft, if I was to send my Surface back for repair, what would be the actual cost? Is replacement of the internal battery, the only option?
I'm not a Microsoft employee, but I've been on this thread a while and might be able to give you some insight into what others of us have been experiencing.
1st, Microsoft will not respond. They will not tell (at least not here) what to expect cost wise and if you tweet to them about this or pay to talk to a tech (you need to pay) they'll tell you the price which is somewhere between 450 and 500 I believe. Most of us naturally find this price point obscene and unacceptable.
2nd, this problem is most likely software related (That is to say I cannot speak directly to your issue, but for most of us this will have been software related) and that Microsoft is in fact responsible for causing it. They will not outright say this to you, but if you look at the history of the little bits they have said I believe they just about admit to this.
3rd, sending this into Microsoft just gets you a refurb sent back with an additional one month warranty. Part of why those of us experiencing this issue find that unacceptable beyond the price simply being too high is the fact we have no faith that the unit we would receive would not simply put us in the same situation two months later. Microsoft's handling of this problem has given us zero assurance to the contrary.
The question of if this is legal or not has been tossed around by several of us, but I do not know that anyone has taken the step toward actually attempting to sue Microsoft yet. I know I would be happy to join a class action lawsuit at this time.
Hope this helps
Looks like roughly 1000mWh lost peer week which will drag my battery down to 0mWh in about 5 months dpending on how many times I need to charge it. Microsoft will either make lifelong proponents or opponents with this mess. They need to just suck it up and start recalling devices. I have an i7 512gb device that's way too expensive to turn into a brick in a couple of months.
I too am now having battery issues on my Surface Pro 3, Windows shows a battery level of 58% when it is plugged in. Although it states "not charging". As soon as the cable is unplug my Surface shuts off and will not turn back on until I plug in the charger again. I took it to Best Buy, where I purchased my Surface. I am three (3) months outside of my warranty so I can pay a third party to replace the internal battery (Approximately $450), or by a new Surface.
Very disappointing! Sounds like this has been an issue for a while and MicroSoft has done nothing to advise their customers, nor have they provided a reasonable solution.
I'm not a tech person so I do not know how to review the battery history. However, I was able to work remote perfectly fine without connection to the power supply throughout the week, then over the weekend the issue noted above occurred. The following Monday, I received the news from Best Buy Geek Squad.
I am a very unhappy customer at this point..
So, MicroSoft, if I was to send my Surface back for repair, what would be the actual cost? Is replacement of the internal battery, the only option?
