Surface Pro 3 LGC Battery Degradation

Nicely put. The other disturbing thing is that there are no communications to their support team.  This is what I got from a tech:

"To tell you honestly, our department has no visibility on the movement on the revisions made on the Windows 10 operating system unless they have been announced and as of yet, we have no memos regarding this specific symptom for LGC battery. "

So how support has to respond to users with this issue is: customer, your battery is dead (which we know is not the case) so your only option is to spend $450 on a refurbed unit or live with it.

So now we have 2 customers.  1 that knows nothing about this thread or has heard nothing about this problem and just accepts this as the only solution. The other that is aware of "BatteryGate" and has heard MS say we are working on a solution.  So the first customer makes a decision not knowing the facts that this may get fixed in the future and invests in the replacement unit.  The second customer doesn't know if for certain a fix is coming or when or if they purchased a replacement if MS would reimburse them should they solve this problem with firmware.

All of this for what?  What's the end game with this?  Why not keep your customers informed so they can make decisions?

It's like JayDeeXR said, this just erodes brand loyalty.

So I had my surface unplugged and turned on to see it suddenly knew the charge and could detect the battery.  After a restart and finishing the firmware install. . . It's back to not working at all. 

Thanks Microsoft. 

I really am starting to hate you.

I totally agree - we have the right to reasonable communication at least.  A clear indication of the state of progress and Microsoft's intentions in relation to this matter is an appropriate expectation.

The depersonalization of dealings with large corporations does absolutely nothing to further brand loyalty, which is near the top of the list of the things these companies aspire to.  What we need is a "Yes, we stuffed up and here's exactly what we're going to do about it."  Instead we get an occasional vague platitude, ineffective software updates with no clear indication of what they are expected to achieve, but mostly silence.

When will they understand this alienates customers like nothing else?

I spoke too soon.  It can detect the battery which is new, but it won't indicate if it is charging or detect charge.  Still progress?

Any response on this? I think I've been more than patient. I haven't been able to use my Surface for nearly two months, and the multiple attempts to patch this issue have not worked for me. Is there any plan for another patch? If not, will there be any plans for a free replacement? This is pretty ridiculous that I cannot use a device that I paid so much money for which is practically not functioning as intended a little over a year after I purchased it. Is Microsoft even paying attention to this issue or has it moved on to bigger and better things? Some type of acknowledgement would be helpful, this is beyond frustrating and borderline being a ripoff by way of selling malfunctioning hardware with no resolution in sight to said issues.