Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

Attachment

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

301 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-08-31T18:17:19+00:00

    there marked it functions normally

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T18:03:27+00:00

    Alois,

    Can you open device manager and check the battery driver and see if anything is yellow banged out and what the error code is?

    Was this answer helpful?

    0 comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T17:55:30+00:00

    please post the chat transcript. this is not the case.

    >>I contacted the live chat and I said That a second patch should arrive in a week

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-08-31T16:46:20+00:00

    I contacted the live chat and I said That a second patch should arrive in a week

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-08-31T16:17:23+00:00

    same probleme, you'll make a fix?

    Was this answer helpful?

    0 comments