Greetings all,
Please download and install KB2913760 as this patch is targeted to address the issue.
My Tegra 4 drivers won't update
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Anonymous
I just got a brand new Surface 2 64GB for christmas, and everything is super cool except one big problem that is driving me really mad!
Here what happens:
- Every time I buy a new device the first thing I do is Re-Formatting it and updating it with the latest drivers/software before doing anything else, so I did a Restore of my Surface 2 through USB, then launched Windows Update and did every update including the December Firmare Update (10/12), installing it successfully without any errors or problem;
- After reboot I noticed that my Surface still have some graphical glitch and problems (it crashed while in Standby and receiving a Skype call), so I checked the Tegra 4 Drivers info from my devices, and...SURPRISE: both display/audio/miracast and all Tegra 4 components drivers are still the STOCK one, and weren't updated since...August! The display driver version is still: "9.17.13.2672" where I should have the latest one coming with the Firmware update: "9.17.13.2767" (released on November), and so on with any other Tegra 4 component... ;
- I tried to update them manually (Device Manager still finds the display 9.17.13.2767 ones, and let me check them!), but after a "Success" message they still remain at the August/STOCK version, same with the others :(
- I tried both Refresh and then Restore (wiping everything) 4-5 times, but without luck: still the STOCK one even after a total Reset and re-doing the Windows Update install..
- I am desperate! I can't even switch S2 back at my store cause they are out of stock, and these days around christmas are really a chaos :( I also checked on the web and MANY people are reporting similar problems, example here: http://answers.microsoft.com/en-us/surface/forum/surf2-surfupdate/my-graphics-driver-isnt-updating/85a74923-8b3d-40bc-8285-5c85fbce45f3
And you can see a picture demonstrating the problem here: https://skydrive.live.com/?cid=aa3b180c21be0d1c&id=AA3B180C21BE0D1C%216544&v=3&ithint=photo,.png&authkey=!AAdpXLa67DM2MQQ
My question is: is there a way to manually fix this or Microsoft can solve/update the drivers once and for all in a later update? Is my S2 broken or it's just software-related problem? Should I wait the next updates or take back my Surface 2?
Update: I see everywhere BSOD problems and drivers update problems after Refresh/Restore on ANY machine (Surface 2) by now, this is a serious problems that MS need to fix ASAP for who Refreshed/Restored its device, and cannot wait till 14th January: we need fully working updated drivers right now!
UPDATE #2: Not only Tegra 4 display drivers will fail to install, but ALL the December update/drivers except Firmware will.
Anyway, I found a manual solution for now, and it worked for me:
UPDATE #3:
FINAL SURFACE 2 BSOD/DRIVERS PROBLEM QUICKFIX:
- RESET Surface 2 to factory settings from USB recovery Drive: wipe everything, and re-partition (entering the Bit-Locker key, and clearing TPM pushing Volume Up button if requested) too. This will PERMANENTLY FIX further BSoDs when trying to Refresh/Restore directly from the device. It will always work fine after this;
- Before doing anything else, go to Windows Update and download/install ALL OS updates FIRST, and only AFTER that -> install latest Firmware/Drivers updates pack. Reboot;
- ALL drivers should update correctly without errors and without any other tricks or workaround after this, and all your Nightmares should be finally over.
(And you shouldn't have any more bad errors in EventLog or Reliability Report too)
And there's more, you would successfully upgrade to newer firmware without any problem from now on.
GOOD LUCK
THANKS for listen!
-Paolo
Surface | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
Answer accepted by question author
Anonymous
Hey guys, I've discovered why are drivers are not updating.
The problem seems to stem from that fact that when the drivers don't get updated properly at the beginning, the newer drivers are being left in the driver repository anyway.
Wherever you subsequently point windows to update the drivers from (online / downloaded from this thread etc), it will just refer itself back to the drivers already in the repository. Even uninstalling the video device through device manager and clicking the checkbox to remove all driver traces doesn't seem to be clearing the repository in some cases, which is why people are having varying results.
So to install the newer drivers without a refresh / downloading etc, do this (all at your own risk, I don't actually know what I'm doing I've just used some common sense!)
To clear the repository of the newer display drivers that are **not actually in use (**don't clear the older ones being used currently, I don't know what will happen if you do that):
Follow the instructions here http://technet.microsoft.com/en-us/library/cc730875.aspx to
a) Identify the OEM number to remove - its the .2767 display adapter one.
b) Then remove this oem number
Then you can install the latest drivers in device manager. I actually loaded the ones kindly uploaded here, but retrospectively I suspect you can just let windows search online and that will do the tick.
**EDIT: This is not the case, device manager will not find any more up to date drivers online for some reason**
As for the audio drivers - that seems to be more difficult as the audio is split into multiple different drivers, so identifying the right ones to delete is more difficult.
**EDIT: I deleted all the .2774, of which there were 3, and the audio will subsequently be able to update.** There will be more for the Miracast ones etc though.
What this all means, however, is that as soon as MFST release some newer drivers (which will not be in our driver repository), they will all update fine anyways.
Hope this helps!
**EDIT**
As this is being marked as the answer, I'll add:
- So if you can be bothered, you can search through the oem#.inf files as above and mark down all the numbers that are newer but not in use. Then delete them as described. I used device manager and cross referenced so I didn't delete any actually in use. This took some time as there is no reliable order to how they are listed or numbered.
- Once this is done, just run windows update and it will re-download and subsequently install the latest drivers from 12/10.
- Depending how far away the next driver updates are from MFST (maybe tomorrow?!), it might not be worth all the hassle and risk of screwing something up if you deleted the wrong thing!
142 additional answers
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Anonymous
2014-01-30T12:16:35+00:00 Anyway, after a couple of days I just got a blue dead pixel right in the center of the screen.
I tried the impossible to fix it too (screen flashing software, physically pushing the pixel), but nothing, so after all my BSoD/Drivers problem, and now this, I ended calling support for excanging my device with overnight Advanced Exchange.
I personally made the order from Surface Support site on Monday, they sent a new S2 on Tuesday, and it arrived super-fast yesterday morning!
Really impressed.
Then I left back mine at the nearest MAILBOXES ETC. UPS store yesterday, and it's already in Netherlands today (from Italy!). wow
Anyway:
My replacement is a better constructed Surface 2 (now with perfectly aligned upward case plate, more solid and hard to press volume rockers and power button, more solid Kickstand, and other little things).
I did the December Firmware update first and everything installed smoothly without any BSoD, and all my Firmware and Drivers updated like they should.
Installed perfectly all the other updates too, and then restored all my files and apps with File History and Skydrive Sync.
No more errors in Reliability Report, no more Display crash in EventLog (even if some small Kernel PnP error are still present, but I assume that this is everyone case), no more crashes or problems.
I think I will never try to Refresh this device again from now on! It's too scary after my past device experience!
Anyway, if you want to go to the Advanced Exchange rout too, I highly raccomand it based on my experience.
I hope I'll be this lucky!
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Anonymous
2014-01-30T14:01:47+00:00 Anyway, after a couple of days I just got a blue dead pixel right in the center of the screen.
I tried the impossible to fix it too (screen flashing software, physically pushing the pixel), but nothing, so after all my BSoD/Drivers problem, and now this, I ended calling support for excanging my device with overnight Advanced Exchange.
I personally made the order from Surface Support site on Monday, they sent a new S2 on Tuesday, and it arrived super-fast yesterday morning!
Really impressed.
Then I left back mine at the nearest MAILBOXES ETC. UPS store yesterday, and it's already in Netherlands today (from Italy!). wow
Anyway:
My replacement is a better constructed Surface 2 (now with perfectly aligned upward case plate, more solid and hard to press volume rockers and power button, more solid Kickstand, and other little things).
I did the December Firmware update first and everything installed smoothly without any BSoD, and all my Firmware and Drivers updated like they should.
Installed perfectly all the other updates too, and then restored all my files and apps with File History and Skydrive Sync.
No more errors in Reliability Report, no more Display crash in EventLog (even if some small Kernel PnP error are still present, but I assume that this is everyone case), no more crashes or problems.
I think I will never try to Refresh this device again from now on! It's too scary after my past device experience!
Anyway, if you want to go to the Advanced Exchange rout too, I highly raccomand it based on my experience.
Think I'm gonna take that route too. I'd rather MS lose money replacing my Surface than fix it myself.
Quick question. Did you do the USB trick before updating your new S2?
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Anonymous
2014-01-30T14:14:17+00:00 Quick question. Did you do the USB trick before updating your new S2?
Absolutely NOT.
I haven't touched a single thing or method outside the box, I just plugged in and started the S2 with Type Cover 2 attached, and began to configure it like new.
Then updated it, and then transfered and reinstalled everything from File History with external HDD and Skydrive Cloud Backup and Sync.
And now I have everything like it was before, but without any issues at all (and better hardware build quality).
I'm not going to Refresh/Reset it though, and I wouldn't suggest it to anyone who doesn't have very critical issues.
BSoDs can be just around the corner until MS next firmware/updates at least!