My Tegra 4 drivers won't update

Anonymous
2013-12-26T11:19:59+00:00

I just got a brand new Surface 2 64GB for christmas, and everything is super cool except one big problem that is driving me really mad!

Here what happens:

  1. Every time I buy a new device the first thing I do is Re-Formatting it and updating it with the latest drivers/software before doing anything else, so I did a Restore of my Surface 2 through USB, then launched Windows Update and did every update including the December Firmare Update (10/12), installing it successfully without any errors or problem;
  2. After reboot I noticed that my Surface still have some graphical glitch and problems (it crashed while in Standby and receiving a Skype call), so I checked the Tegra 4 Drivers info from my devices, and...SURPRISE: both display/audio/miracast and all Tegra 4 components drivers are still the STOCK one, and weren't updated since...August! The display driver version is still: "9.17.13.2672" where I should have the latest one coming with the Firmware update: "9.17.13.2767" (released on November), and so on with any other Tegra 4 component... ;
  3. I tried to update them manually (Device Manager still finds the display 9.17.13.2767 ones, and let me check them!), but after a "Success" message they still remain at the August/STOCK version, same with the others :(
  4. I tried both Refresh and then Restore (wiping everything) 4-5 times, but without luck: still the STOCK one even after a total Reset and re-doing the Windows Update install..
  5. I am desperate! I can't even switch S2 back at my store cause they are out of stock, and these days around christmas are really a chaos :( I also checked on the web and MANY people are reporting similar problems, example here: http://answers.microsoft.com/en-us/surface/forum/surf2-surfupdate/my-graphics-driver-isnt-updating/85a74923-8b3d-40bc-8285-5c85fbce45f3

And you can see a picture demonstrating the problem here: https://skydrive.live.com/?cid=aa3b180c21be0d1c&id=AA3B180C21BE0D1C%216544&v=3&ithint=photo,.png&authkey=!AAdpXLa67DM2MQQ

My question is: is there a way to manually fix this or Microsoft can solve/update the drivers once and for all in a later update? Is my S2 broken or it's just software-related problem? Should I wait the next updates or take back my Surface 2?

Update: I see everywhere BSOD problems and drivers update problems after Refresh/Restore on ANY machine (Surface 2) by now, this is a serious problems that MS need to fix ASAP for who Refreshed/Restored its device, and cannot wait till 14th January: we need fully working updated drivers right now!

UPDATE #2: Not only Tegra 4 display drivers will fail to install, but ALL the December update/drivers except Firmware will.

Anyway, I found a manual solution for now, and it worked for me:

UPDATE #3:

FINAL SURFACE 2 BSOD/DRIVERS PROBLEM QUICKFIX:

  1. RESET Surface 2 to factory settings from USB recovery Drive: wipe everything, and re-partition (entering the Bit-Locker key, and clearing TPM pushing Volume Up button if requested) too. This will PERMANENTLY FIX further BSoDs when trying to Refresh/Restore directly from the device. It will always work fine after this;
  2. Before doing anything else, go to Windows Update and download/install ALL OS updates FIRST, and only AFTER that -> install latest Firmware/Drivers updates pack. Reboot;
  3. ALL drivers should update correctly without errors and without any other tricks or workaround after this, and all your Nightmares should be finally over.

(And you shouldn't have any more bad errors in EventLog or Reliability Report too)

And there's more, you would successfully upgrade to newer firmware without any problem from now on.

GOOD LUCK

THANKS for listen!

-Paolo

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-03-11T01:41:03+00:00

Greetings all,

Please download and install KB2913760 as this patch is targeted to address the issue.

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Anonymous
2014-01-19T22:00:27+00:00

Hey guys, I've discovered why are drivers are not updating.

The problem seems to stem from that fact that when the drivers don't get updated properly at the beginning, the newer drivers are being left in the driver repository anyway.

Wherever you subsequently point windows to update the drivers from (online / downloaded from this thread etc), it will just refer itself back to the drivers already in the repository. Even uninstalling the video device through device manager and clicking the checkbox to remove all driver traces doesn't seem to be clearing the repository in some cases, which is why people are having varying results.

So to install the newer drivers without a refresh / downloading etc, do this (all at your own risk, I don't actually know what I'm doing I've just used some common sense!)

To clear the repository of the newer display drivers that are **not actually in use (**don't clear the older ones being used currently, I don't know what will happen if you do that):

Follow the instructions here http://technet.microsoft.com/en-us/library/cc730875.aspx to

a) Identify the OEM number to remove - its the .2767 display adapter one.

b) Then remove this oem number

Then you can install the latest drivers in device manager. I actually loaded the ones kindly uploaded here, but retrospectively I suspect you can just let windows search online and that will do the tick.

**EDIT: This is not the case, device manager will not find any more up to date drivers online for some reason**

As for the audio drivers - that seems to be more difficult as the audio is split into multiple different drivers, so identifying the right ones to delete is more difficult.

**EDIT: I deleted all the .2774, of which there were 3, and the audio will subsequently be able to update.** There will be more for the Miracast ones etc though.

What this all means, however,  is that as soon as MFST release some newer drivers (which will not be in our driver repository), they will all update fine anyways.

Hope this helps!

**EDIT**

As this is being marked as the answer, I'll add:

  • So if you can be bothered, you can search through the oem#.inf files as above and mark down all the numbers that are newer but not in use. Then delete them as described. I used device manager and cross referenced so I didn't delete any actually in use. This took some time as there is no reliable order to how they are listed or numbered.
  • Once this is done, just run windows update and it will re-download and subsequently install the latest drivers from 12/10.
  • Depending how far away the next driver updates are from MFST (maybe tomorrow?!), it might not be worth all the hassle and risk of screwing something up if you deleted the wrong thing!

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  1. Anonymous
    2013-12-30T21:08:29+00:00

    I too had this issue. After attempting to do a full reset as instructed by the support representative it still BSOD'd by which point he set up a replacement unit which I've received today. Safe to say I won't be performing a refresh on my new unit until this is fixed. This should be resolved as a matter of urgency, it's a pretty big failure. I imagine hundreds of people will be suffering from the same issue without even really knowing it.

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  2. Anonymous
    2013-12-30T20:47:44+00:00

    I doubt that my problem has anything to do with the sensor because the screen reacts to the content of the screen not the ambient lighting.

    The sensor is there only to dim or increase the brightness when the ambient lighting changes .

    I will get a video uploaded soon.

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  3. Anonymous
    2013-12-30T19:44:08+00:00

    There is this annoying problem with the brightness on both tablets mine and my sons that drives me nuts.Both tablets were bought from the same store during December month.

    Every time the browser content changes to brighter colors the screen brightness goes up and down and it looks almost like flickering.

    The same happens on the main screen with the live tiles.

    I know this has been reported before and there are also videos but come on Microsoft why do we buy your tablets for if not for comfortable browsing of the mighty internet .

    Anyway I have tried to reset/refresh restore also I have updated to the latest firmware but nothing.

    The adaptive brightness on or off doesn't make any difference so it must be a software /driver problem .

    My son left his surface to update automatically and he has the right drivers now .

    I have updated with the latest firmware manually after refresh and I have noticed that the Tegra Driver is still the old one from August .I doesn't seem to want to update to the latest one .

    What are your latest Tegra drivers ?

    Mine are version 9.17.13.2672 from 13/08/2013 .

    I did try to update manually but it says updated and it reverts back to the old one.

    On my sons Surface even with the latest drivers the screen adaptive brightness still cannot be turned off it is just like before it changes based on the screen or browser content ,what I mean is that even if you go and turn the adaptive brightness off from the control panel it has no effect at all.

    I don't have the brightness problem at all, neither while browsing the web or the Modern UI. I suggest you to Restore/Reset (not Refresh) the entire Surface 2 from a USB Recovery Stick, entering the BitLocker key (from a second device or phone), choosing to Repartition the Drive and Clearing the Protected Content too if asked (pushing the Volume Up button on a blue screen).

    And then calibrate che brightness sensors like this:

    1. Turn off the S2;
    2. Go to a totally dark room;
    3. Turn on the S2, and unlock it - do the log-in.

    Done. The sensors should work like expected from then on.

    Regarding the Tegra 4 drivers we're ALL on the same boat, because:

    1. ALL the Surface 2 out there WILL NOT update the Tegra 4 drivers AFTER a system Refresh or Restore/Reset, even if Windows Update installs the latest firmware correctly: so, yes, the Tegra 4 drivers remain STUCK on the August version;
    2. ALL the Surface 2 out there will get a BSOD if Refreshed for the first time giving a "NON_PAGE" display error, a problem that can be fixed with a Restore/Reset of the device through a USB Recovery Drive;
    3. Surface 2 NOT Refreshed/Restored can get the latest Tegra 4 updates through Windows Update (like your son did), but many of them still report some problems (some random reboots/loops with BSOD always with the "NON_PAGE" error, or Bitlocker problems) that can be fixed ONLY with a Restore/Reset...but creating the new Issue on point 1)

    In SUMMARY: the December 10 firmware update is a TOTAL MESS for every Surface 2 and Surface Pro 2 out there for a reason or another.

    MS says is working to fix this before the end of the year (tomorrow?), at least for Surface Pro 2, but nothing is said about Surface 2...

    ...let's hope for the same treatment, or that they'll admid the problem reading this and many other posts out there at least!

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