Can I connect my surface Go 2 (via usb-c) to Dell Performance Dock – WD19DCS?

Question

Can I connect my surface Go 2 (via usb-c) to Dell Performance Dock – WD19DCS?

Anonymous

I have two devices a Microsoft Surface Go 2 and a Dell Precision laptop.

I like to switch between my devices simply by connecting the one which I want to use to a usb-c hub.

So, I wonder if I can use Dell Performance Dock – WD19DCS (which has many ports) instead of my Surface usb-c Travel Hub.

You may say that I can test it! I am worried it may damage my Microsoft Surface Go 2.

Thank you in advance for your comments/suggestions.

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3 answers

Answer 1

Hello MKH_473,

Thank you so much for posting in Microsoft Community.

I appreciate you raising this concern to us, and I understand that you wanted to project displays from your Surface Go 2.

You can connect your Microsoft Surface Go 2 to the Dell Performance Dock – WD19DCS via USB-C. However, it is important to note that the Dell Performance Dock – WD19DCS is designed for Dell Precision laptops and may not work optimally with your Microsoft Surface Go 2 1.

I understand that you are worried about damaging your Microsoft Surface Go 2. It is always better to be cautious when connecting devices. If you are unsure about the compatibility of the Dell Performance Dock – WD19DCS with your Microsoft Surface Go 2, I would recommend contacting Microsoft Live Support for further assistance. To reach them, see steps below:

Go to Contact Us - Microsoft Support
Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityI wish you all the best and hoping you'll get a resolution there.

I hope this helps!

Best regards,

Rolando S.

Answer 2

Dear Rolando,

Thanks so much for your reply.

I tried three times to ask the question on Contact Us - Microsoft Support via Surface App.

Unfortunately, when I click on online chat it shows an error message:

Service request 70******* is not owned by you.

If you need more help, visit Contact Us - Microsoft Support.

Thanks again

Answer 3

Hi again,

I tried to chat online with Contact Us - Microsoft Support once again.

This time, I asked via web browser instead of Surface App, and it worked!

They replied:

Yes, you can use the Dell Performance Dock – WD19DCS with the Surface Go 2.

but it is advisable to use the Surface usb-c Travel Hub for surface device.