Surface 3 charging issues

Anonymous

I'm sure the Surface 2 and other models suffered from this problem...

After getting my Surface 3 yesterday, I plugged it in as it was delivered with about 24% batter life. The little white light on the micro-USB charger than comes with the Surface lit up. I assumed all was well, and started the Windows Updates. It was taking a while so I left it and went to bed.

The next morning the Surface was off, and when I tried to switch it on the battery symbol appeared that indicates it had no juice. It was still plugged in to the charger and the plug was still lit.

I removed it a couple of times and eventually it must have started to charge as it allowed me to boot, and I could see it was charging.

However, whenever I plug it into any other USB port to charge it (such as on my PC), I get the "Plugged in, not charging" message).

I suspect a faulty micro-USB connector (a poor replacement for the old magnetic ones), but wanted to see if anyone elese was having trouble with either the supplied charger or charging from other USB ports.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

MA_905,

Thanks for the update and sorry for the delay in following up.

I am reaching out to find out if your issue is now resolved and if not, I would like for you to please give the two button shutdown a try.

Here’s how:

Step 1:	Press and hold the power button on your Surface for 30 seconds and then release it.
Step 2:	Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. <br> <br><br>The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3:	After you release the buttons, wait 10 seconds.
Step 4:	Press and release the power button to turn your Surface back on.

Once done, please proceed to fully charge the device and let us know your outcome.

0 comments

Answer accepted by question author

Anonymous

what's more likely is that the USB ports that you've used can't provide enough power to charge the device.

0 comments

Answer accepted by question author

Barb Bowman 80,805 MVP Volunteer Moderator

On Wed, 22 Jul 2015 16:31:18 +0000, quadtek wrote:

>> This is a surface 3, not a pro3

take a look at

http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on#shutdown

this applies to your Surface 3

__________________________________________________________________________________________________

Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

0 comments

Answer accepted by question author

Barb Bowman 80,805 MVP Volunteer Moderator

did you try the solutions at https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-battery-wont-charge?os=windows-10 ?

If yes, your best option is to go to a physical retail Microsoft Store if you are near one in the US, and if not near a store https://www.microsoft.com/surface/en-us/support/contact-us

0 comments

Answer accepted by question author

Anonymous

I contacted MS and they helped me in this one. I had to do a current update. when this did not fix it I had to a a factory reset. then do the update battery life is now as expected.

0 comments

337 additional answers

Anonymous

2015-06-02T13:00:33+00:00

I've also experienced very frustrating issues with charging my pre-ordered Surface 3. The first couple weeks were fine. At night, I would watch a little Netflix in bed, shut off the screen, then plug it in to charge the next morning before I left for work.

A few weeks ago, I started noticing times where after being plugged in all day with the Microsoft power supply and cable (light on), the battery would have gained no charge. This is after sitting the entire day plugged in with the screen off.

This now seems to becoming more and more common. I've tried multiple cables with the Microsoft power supply and it is so inconsistent it is hard to pin down where the issue is. After the Surface 3 usb cable, I tried a Xbox One controller cable as well as two standard micro usb cables. Sometimes, they'll say "Plugged in, charging" right away. Other times, they'll stay stuck on "Plugged in, not charging" until I unplug and replug things a few times. Today, using a micro usb cable I just purchased, I turned the Surface on after being plugged in all night and the Surface did not even recognize that it was plugged in.

I'm still not sure if this is an issue with the power supply I received or with the Surface itself. The fact that this issue seems to occur with multiple cables including the one that came with the device leads me to believe that the cable is not the issue.

This is extremely frustrating to me. When I plug a device in with the screen off and the charge light comes on, I expect it to be charging. I do not want to have to manually check every single time I plug it in that it is, in fact, charging.

I'm considering returning the device based on this issue alone. I'm really disappointed since I enjoy working with the Surface a lot.

edit: I have also installed all Windows updates as of yesterday and this issue persisted.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments