Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-10-28T12:55:49+00:00

    Have the exact same issue, when gone to deep sleep, the keyboard needs to be detached and reattached to recognise, anyone figure out a solution?

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  2. Anonymous
    2024-11-03T11:03:12+00:00

    Have the exact same issue, when gone to deep sleep, the keyboard needs to be detached and reattached to recognise, anyone figure out a solution?

    I'm STILL having the same issue. Come on Microsoft. You must be aware of it by now!

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  3. Anonymous
    2024-11-06T17:09:05+00:00

    agree! come on Microsoft! its really annoying....

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  4. Anonymous
    2024-11-22T13:31:43+00:00

    Same issue here, on a new Surface Pro 11 with detachable Microsoft keyboard. On startup, the keyboard does not respond. I have to detach it and reattach it to get it working.

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  5. Anonymous
    2024-11-22T15:02:09+00:00

    Same issue here, on a new Surface Pro 11 with detachable Microsoft keyboard. On startup, the keyboard does not respond. I have to detach it and reattach it to get it working.

    We need to get Microsoft to take notice. Too many people are having the same issue. I called into a Microsoft store the other day, they had no idea about the issue.

    Does anyone know how to contact Microsoft directly?

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