We've had zero instances of the keyboard not connecting since implementing this change. Since we never use the Surface without the keyboard, it is not an inconvenience for us.
Thanks K. I might give it another try.
Keyboard on new Surface Pro 11 does not always pair with unit upon startup
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Anonymous
I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?
Surface | Surface Pro | Performance and maintenance
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Anonymous
2024-10-21T06:41:35+00:00 -
Anonymous
2024-10-21T12:33:54+00:00 I tried that... It didnt correct the issue on either of mine. Thanks!
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Anonymous
2024-10-21T12:41:09+00:00 :) I am sorry to hear that. This is really annoying.
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Anonymous
2024-10-24T15:46:26+00:00 Having the same problem here with the base Surface Pro 11 w/5G.
Bought 3 of the new Surface keyboards w/Co-pilot key (but different models), and it happens with all of them.
Always after shutting down or when it goes into a "deep sleep" after a a day or so of not using it.
No other issues, and detaching and reattaching the keyboard always has resolved it for me.
Now just looking for the next firmware update.
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Anonymous
2024-10-25T13:40:09+00:00 Having the same problem here with the base Surface Pro 11 w/5G.
Bought 3 of the new Surface keyboards w/Co-pilot key (but different models), and it happens with all of them.
Always after shutting down or when it goes into a "deep sleep" after a a day or so of not using it.
No other issues, and detaching and reattaching the keyboard always has resolved it for me.
Now just looking for the next firmware update.
I know it's really frustrating. You don't expect trouble with a brand new machine.
Maybe it's co-pilot and AI? It's too soon. P.