I think that the latest firmware update solves the issue.
Keyboard on new Surface Pro 11 does not always pair with unit upon startup
I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?
Surface | Surface Pro | Performance and maintenance
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Anonymous
2024-10-07T11:04:34+00:00 -
Anonymous
2024-10-07T14:24:56+00:00 Thank you. How does one get this update. Does it come automatically with any other Windows updates?
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Anonymous
2024-10-07T14:45:50+00:00 Just ran across this idea on a Reddit thread:
I've found a solution that has worked for me. Go to...
Settings > Time & Language > Typing > Touch Keyboard
Show the touch keyboard and toggle to 'never'
I have tried it and will report back in a few days if it seems to work.
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Anonymous
2024-10-08T07:25:38+00:00 Thanks for this suggestion. I've done it also, so we will see!
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Anonymous
2024-10-08T07:26:58+00:00 I was wondering the same thing. I've done at least 2 firmware updates since I got the surface and it still happens.
I'll wait for the next one!