This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem. This was a frequent issue with my last Surface Pro. I accepted this as the unit was aged. I just unboxed a brand new 11 with a brand new keyboard. And this has happened twice in two days and 7 startups.
BTW, upon starting up this new unit it required at least five restarts and 45 minutes. I was prepared and I am very experienced with Windows products.
Really MSoft?
What I thought was a fix with the new drivers downloaded and installed by a service tech at Microsoft has not lasted. Two days ago, I did not shut down my Surface Pro 11 overnight. Yesterday when I opened it the keyboard was not recognized, and I had to detach then reattach the keyboard for it to be recognized. I have another call scheduled with Microsoft later today.
Received mine as a Christmas gift and I'm having the same issue. I have to disconnect my keboard and reconnect beforw it'll work.
What I thought was a fix with the new drivers downloaded and installed by a service tech at Microsoft has not lasted. Two days ago, I did not shut down my Surface Pro 11 overnight. Yesterday when I opened it the keyboard was not recognized, and I had to detach then reattach the keyboard for it to be recognized. I have another call scheduled with Microsoft later today.
Thanks for letting us know. I was about to go through that lengthy process! Let us know if the next call fixes anything. Paul.
Yesterday the service tech contacted me by email in the early morning asking if I was available. I indicated I was available at noon. The tech replied a while later she was available from noon to 3PM. I rearranged a couple of things so I could be available until 3. I never got a phone call!
I'm going to try to elevate this.
