Keyboard on new Surface Pro 11 does not always pair with unit upon startup

It is interesting that a new computer fixed the keyboard concern but I think we need to identify how to duplicate the concern. This is with my Surface Pro 11 where I can duplicate the keyboard concern 100 percent of the time. 1: Shutdown using Windows "Shut down". 2: Fold keyboard/cover over display/screen immediately. 3: Wait overnight before using computer. 4; Lower keyboard/cover and turn on computer with the power button. When the computer boots, the keyboard should be unresponsive. You don't even have to try the keyboard. You could tell by the size of the icons in the task bar, they are larger.

To avoid this from happening. 1: Shutdown using Windows "Shut down". 2: Delay folding keyboard/cover over display/screen by a few minutes. It should start up with the keyboard responsive.

Or, sometimes I don't have the time to wait to do the above. This is the procedure when starting the computer up the next day. 1: Press power button BEFORE lowering keyboard/cover. The keyboard should be responsive.

If a new computer did actually fix this keyboard concern, Microsoft will have a lot of computers being returned since all of the computers are still under warranty. I won't be returning my computer even if a new one does fix it for this keyboard concern being I can adapt to the above and I don't want to get a computer back with a different concern.

Be wary that this issue might crop up later on down the line as the staff here have had their surface pro 7's for about 3 years now and the issue has only started appearing which makes me think it's an firmware update that caused this issue.

Thank you so much for this! I have only 5 days left on my warranty, so this was very timely.

I called tonight, and the support agent told me she doesn't have any record of this being a known problem. (Interesting....As someone else suggested here, it would be nice to have a case number to tell them to look at.) Of course, she wants to walk me through various troubleshooting steps. She connected to my computer, checked to make sure Defender was up to date and all my updates were current. I hadn't had it on for a while, so we needed to run some updates. She also installed any new drivers and firmware updates, then uninstalled and reinstalled the keyboard drivers.

At that point, of course the keyboard worked on a boot up, so she's supposed to call me back tomorrow. In the meantime, I will try turning it on and off several times to see what happens. I'm hopeful that either she has managed to fix it or they will give me a replacement. She sounded somewhat encouraging about that possibility, which leads me to think maybe if it's not listed as a known problem, at least they're aware that they're not supposed to fight requests for replacement. Time will tell, and I'll try to update this.

Personally, I'd still like some info on what the actual problem is. What component, driver, assembly, etc.
And any acknowledgement that there is a problem should be accompanied by a link or reference to a problem ticket tracking the issue.

Without documentation, comments even from MS staff are just heresay.

As much as I find the issue annoying, I do really like the device.

So I'll keep mine and continue hoping that they push a patch some day.