Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

126 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-08-24T19:08:21+00:00

    Do you know what specific condition causes the keyboard not to be recognized?

    Another user reported that they would attach the keyboard while the computer was asleep and it wouldn’t be recognized when the computer was woken up. I think this is normal behavior as the computer won’t recognize any connection changes when it’s asleep. Removing and reconnecting the keyboard after the computer was active again would solve the problem.

    If your keyboard hasn’t been detached and still isn’t recognized sometimes then it definitely sounds like a problem and, as you mentioned, could be your computer as you’ve already replaced the keyboard.

    I have had a few Surface Pros over the years and have run into this problem on occasion but it has been pretty rare. If it’s happening with some frequency, then something definitely isn’t right.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments