Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-10-07T11:04:34+00:00

    I think that the latest firmware update solves the issue.

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  2. Anonymous
    2024-10-06T21:07:26+00:00

    Me to. Same problem, same fix. Seems more acute when the tablet has been off for more than a day? I've read all the reports here. Doesn't seem a proper fix at the moment. Come on Microsoft!

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  3. Anonymous
    2024-09-23T20:16:02+00:00

    My wife, who is the primary user of our Surface 11, has had varied success since my last report. I've tried to detect a pattern regarding when the kbd is recognized/activated/whatever and how she signs off or turns off the Surface, but have so far been unable to determine if one particular practice is responsible.

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  4. Anonymous
    2024-09-23T17:19:33+00:00

    At first unsnapping and re-attaching the kbd would solve my issue. But it no longer solves it. I am almost certain that every time I hibernate the device, the kbd is not detected and I must reboot. As for when it goes to sleep, sometimes .... but not all the time. Of course my driver is up to date.

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  5. Anonymous
    2024-09-04T21:53:37+00:00

    I didn't want to say anything and jinx it, but my experience is the same as yours.

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