Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

126 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-08T18:24:26+00:00

    Just ran across this idea on a Reddit thread:

    I've found a solution that has worked for me. Go to...

    Settings > Time & Language > Typing > Touch Keyboard

    Show the touch keyboard and toggle to 'never'

    I have tried it and will report back in a few days if it seems to work.

    Hi Keith, Tried it, didn't work. :(

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-10-08T07:26:58+00:00

    I was wondering the same thing. I've done at least 2 firmware updates since I got the surface and it still happens.

    I'll wait for the next one!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-08T07:25:38+00:00

    Thanks for this suggestion. I've done it also, so we will see!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-07T14:45:50+00:00

    Just ran across this idea on a Reddit thread:

    I've found a solution that has worked for me. Go to...

    Settings > Time & Language > Typing > Touch Keyboard

    Show the touch keyboard and toggle to 'never'

    I have tried it and will report back in a few days if it seems to work.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-10-07T14:24:56+00:00

    Thank you. How does one get this update. Does it come automatically with any other Windows updates?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments