Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-11-25T23:35:10+00:00

    This happens to me mostly after I have charged the battery and turn the computer back on. Does anyone else have the same experience?

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  2. Anonymous
    2024-11-24T18:21:52+00:00

    Tried as well with no result.

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  3. Anonymous
    2024-11-23T15:57:36+00:00

    Thanks for the post. It seems to have solved the problem for me. for now anyway :-)

    I tried it and it didn't work for me. Happy to have another go!

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  4. Anonymous
    2024-11-23T11:16:28+00:00

    Thanks for the post. It seems to have solved the problem for me. for now anyway :-)

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  5. Anonymous
    2024-11-22T23:31:33+00:00

    Thanks but I tried that. Didn’t work for me! Appreciate the suggestion…

    Have a nice thanksgiving!

    John

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