Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-12-14T20:27:33+00:00

    Same with me, ever since this update my keyboard seems to be working fine again.

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  2. Anonymous
    2024-12-13T14:17:37+00:00

    Hi All,

    This update appeared on my surface this am. Firmware took a while to install but so far it looks positive.

    Microsoft Corporation - System Hardware Update - 11/21/2024

    Thanks!

    John

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  3. Anonymous
    2024-12-13T06:41:52+00:00

    Same issue with mine, Snap-off and Snap-on every time after turning it off and on - very very annoying with a device of that price!

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  4. Anonymous
    2024-12-04T03:17:11+00:00

    I have the same issue.

    Need detach and reattach the keyboard every time. it is very annoying.

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  5. Anonymous
    2024-11-26T09:19:10+00:00

    This happens to me mostly after I have charged the battery and turn the computer back on. Does anyone else have the same experience?

    I haven't noticed. Now you've mentioned it I'll pay more attention!

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