Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

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Anonymous

2024-12-16T11:05:26+00:00

Can someone please tell me how I can determine if I have received this update that everyone is posting about? I am up to date on updates, and I have checked my update history, but I can't tell which update might have been the "fix" for this ongoing problem. Thanks.

Yes JDuplay

Wrote "This update appeared on my surface this am. Firmware took a while to install but so far it looks positive.

Microsoft Corporation - System Hardware Update - 11/21/2024"

If you look in update history, Other updates, it should be there.

Paul.
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Anonymous

2024-12-16T10:41:47+00:00

I have exactly the same issue with the keyboard - many times I need to detach and reattach it to get it to work - Has microsoft provided a solution to this?
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Anonymous

2024-12-16T10:33:55+00:00

Can someone please tell me how I can determine if I have received this update that everyone is posting about? I am up to date on updates, and I have checked my update history, but I can't tell which update might have been the "fix" for this ongoing problem. Thanks.
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Anonymous

2024-12-16T08:29:19+00:00

Sadly, I must report that the update I applied last night on my Surface Pro 11 did not resolve the issue when I powered it on today.

I've just updated mine. I'll see what happens. Anyone else have success or failure?
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Anonymous

2024-12-16T02:25:33+00:00

Sadly, I must report that the update I applied last night on my Surface Pro 11 did not resolve the issue when I powered it on today.
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