Surface Pro7 touch screen issue with Windows 11

Anonymous
2021-11-07T14:03:55+00:00

Recently installed Windows 11 on my Surface pro7. The touchscreen stop working every time I lock machine after usage or if it goes on sleep. Also, face recognition stops working and only way to login is through pin.

If i restart machine, it works fine - both face recognition and touch screen works but the moment it goes for sleep or get locked, both things stop working again. Appreciate any help to resolve issue.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-12-20T03:48:24+00:00

    Indeed, I just found out a few days ago that opening and closing the Type cover revived the cameras and touchscreen and it is inconsistent at best.

    It seems like the Type cover open event is slow in triggering the Face camera because I often get stuck at the login screen where it is waiting for the Face Camera to initialise and doesn't go into the Pin screen like when the camera driver fails or is unloaded completely.

    My SP7 is about a year old and I've never encounter this exact problem on Win10. At worst, it will fail to PIN if the camera fails to turn on. My 3 year old SP5 and its Type Cover doesn't exhibit this issue as well.

    We know that the Windows Shell is slow in certain areas, so maybe it's a performance issue?

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  2. Anonymous
    2021-12-17T21:07:58+00:00

    I'm having exactly the same issue. After upgrading to windows 11 on my Surface Pro 7, whenever I put my device to sleep by closing typecover, both the camera for face recognition does not come on, and the touchscreen is unresponsive. When I put my surface to sleep via software or the power button, the problem does not occur. It however might occur again if the typecover is closed after putting the device to sleep by either of these 2 methods.

    This seems to be clearly related to the opening and closing of the typecover. That is all-the-more clear because of the fact that the issue of the unresponsive camera and touchscreen can be resolved by closing and immediately opening the typecover, although this might take a few tries. It would be good to have this issue resolved instead of having people waste their time reinstalling drivers. The fact that the unresponsive touchscreen and the camera/ face recognition issue always occur together indicates a software issue in Windows 11 rather than anything involving the drivers of the camera or touchscreen.

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  3. Anonymous
    2021-12-06T08:04:25+00:00

    You mean it's not in Device Manager? Have you tried to enable all devices and Scan for Hardware?

    If that doesn't work, download the drivers here.

    https://www.microsoft.com/en-us/download/details.aspx?id=100419

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  4. Anonymous
    2021-12-03T17:16:29+00:00

    My HID-Compliant Touch Screen is missing, what to do?

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  5. Anonymous
    2021-12-03T00:27:29+00:00

    I am having the same issue. I ended up having to reset my Surface. It worked at first but once I deleted my old version of Windows it started again.

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