Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2019-06-01T21:09:50+00:00

    Add me to the list.  EXACT same issues and HARDWARE.  I have only used microsoft hardware.  I don't see a microsoft response.  Maybe we should stop using microsoft accessories.

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  2. Anonymous
    2019-06-03T09:05:37+00:00

    I have the same problem. 

    Ok first thing in the morning, then every-time I  don't use the keyboard for a few minutes it stops working.  But in the blutooth manager it still shows as connected. 

    Deleting and rejoining.  Had the setup for about a year, problem started in recent months.

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  3. Anonymous
    2019-06-03T15:34:52+00:00

    Add me to the list too.  Combed google and tried disabling/enabling a feature.  It worked fine until a windows update.  Surface pro 4 now Surface book 2.  I also got a second keyboard thinking it was a problem and it happens with both.  My surface mice (I have 3) work just fine.

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  4. Anonymous
    2019-06-04T09:18:39+00:00

    Me alsow. Same hardware, same issue. The keyboard worked flawless befor some weeks/months ago, but no its useless. I love this keyboard so pleas microsoft answer us.

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  5. Anonymous
    2019-06-06T03:59:22+00:00

    I also have this issue

    Surface Book 2

    Surface Bluetooth keyboard (which regularly disconnects)

    Surface Bluetooth mouse (no issues)

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