Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2020-06-12T02:28:55+00:00

    Add me to the list. Surface Ergonomic Keyboard with surface book 3.  power management box is unchecked as well.

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  2. Anonymous
    2020-06-12T02:44:27+00:00

    I have unchecked in the power management box but it still not work in 20 minutes

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  3. Anonymous
    2020-06-30T13:23:14+00:00

    I still have the same problem as well after trying all the steps, nothing has changed.  I checked the event log and interestingly there are some errors around the time it stops working.

    One is EventID 17 and the source is BTHUSB and states the bluetooth adapter has failed in an indeterminate manner.  - The interesting thing here is that only the Microsoft Surface Bluetooth keyboard stopped working.  The ArcTouch mouse, the Surface pen and the keyboard on the surface cover all still worked.

    It also shows a warning, EventID 3 also on the BTHUSB which says a command sent to the adapter has timed out

    For now I'm functional with the Microsoft keyboard paired to my HP computer and an HP wireless keyboard paired to my Surface.  Go figure.

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  4. Anonymous
    2020-07-09T07:35:12+00:00

    Same issue: I have a brand new Dell XPS 15, a Microsoft Precision Mouse (no connection issues at all) and a Microsoft Surface Ergonomic keyboard. After several minutes of not being active the keyboard is losing the connection. Need to shut down the computer and restart to get back to work... Frustrating, as it happens several times a day...

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  5. Anonymous
    2020-07-19T05:55:06+00:00

    exact same problem.. I own 2 surface keyboard.  same problem with both. problme with SurfaceLaptop3 as well as with an ASUS laptop..any advise/help would be very welcomed!!

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