Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2019-01-30T09:34:06+00:00

    Follow up...  My bluetooth Surface mouse and so on keeps the connection, it is only the keyboard who has this issue!

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  3. Anonymous
    2019-01-31T09:04:19+00:00

    Hi Kent Gadgaard,

    We appreciate raising this concern to us. We would like to ask few question to isolate this concern.

    *We would like to know, the make and model of your External Bluetooth keyboard?

    *We would like to know, if you try to pair a deferent Bluetooth Keyboard before you post the threads?  

    Thank you,

    Christopher

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  4. Anonymous
    2019-01-31T11:09:23+00:00

    Hi!

    It is the Microsoft Surface Keyboard, Microsoft's own external surface keyboard. 

    https://www.microsoft.com/da-dk/p/surface-keyboard/8r3rqvvflp4k?activetab=pivot:overviewtab

    I have not tried a different keyboard, i do not have e second bluetooth keyboard at my disposal.   But i have other bluetooth devices connected, (Plantronic headset, and the Microsoft Arc Touch Mouse) nothing has changed in my setup the last 4 months. 

    The other business partner who has the samme issue on his Surface Boók 2. only has the Surface keyboard  and a surface Precision Mouse running on Bluetooth on his device   (He is not placed in the same company, so his machine do not have the same programs installed at all, but still see the same issues as i do)

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  5. Anonymous
    2019-02-01T05:43:17+00:00

    Hi Kent Gadgaard,

        Thank you so much for clarifying the concern. Possible reason why the keyboard keep disconnected the Bluetooth driver on the keyboard is not working properly or the keyboard it self. Since you already install update and run the Bluetooth troubleshooter. Next steps we will run the Surface Diagnostic tools. This tools will automatically fix any hidden issue on your Surface device. 

     Thank you,

    Christopher

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