Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2021-03-02T13:57:31+00:00

    I have the same issue, but I am connecting to my desktop computer/ PC via a bluetooth dongle. The Precision mouse does not lose connectivity, but the keyboard does, after a few minutes of inactivity. Then I have to go to settings, remove it and re-install it. It is very, very irritating and costs me a lot of time.

    I tried both of the above, The former did not work because the Power Management tab did not show up. I tried the second approach, through Device Manager, did find the power management tab, made the changes, but to no effect.

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  2. Anonymous
    2021-02-20T10:48:33+00:00

    This works!

    Thanks for posting this, I came up with the same solution from another thread that was discussing Bluetooth issues (not directly Surface Keyboard related, I think it was Speaker related). It suggested to lookup Bluetooth related HID devices in device manager, and do the same with power management as above.

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  3. Anonymous
    2021-02-16T03:21:42+00:00

    Hi all,

    Finally, I have done connecting without disconnected anymore.

    Follow my step below.

    1. Open this and click to this keyboard 

    2

    3.

    4

    Do this with all device functions in step 3

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  4. Anonymous
    2021-02-11T10:46:57+00:00

    Yep - that's the one...

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  5. Anonymous
    2021-02-11T10:11:11+00:00

    I'm not sure if this thread is about this product, but I have issues with the actual Surface Keyboard (with a Windows 10 on an iMac 2017). https://www.microsoft.com/en-us/p/surface-keyboard/8r3rqvvflp4k

    Image

    Also, wow. That image background is matching. 😄

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