Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-17T14:20:19+00:00

    I've certainly seen the reports. All I can suggest is that you use the Feedback
    Hub App to file a report.

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  2. Anonymous
    2019-07-17T13:48:17+00:00

    Thanks for trying, Barb, but that has been unchecked for ages. This is a recurring problem, you can see how many have had the identical problem, and so far MS seems to not have this on a priority list.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-17T09:23:21+00:00

    Open Device Manger and Expand Bluetooth Adapters. Double tap "Marvell Avastar
    Bluetooth driver" and click Power Management, unmark "Allow the computer to turn
    of this device to save power" and click Ok.

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  4. Anonymous
    2019-07-17T08:48:04+00:00

    Add me to this list also.  Got Surface Studio 2 and the keyboard keeps disconnecting when not in use for a period of time.

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  5. Anonymous
    2019-07-13T10:54:03+00:00

    Same issues, same setup

    Surface Book 2

    Surface Keyboard

    Surface Precision Mouse

    Keyboard keeps disconnection and I have to pair it again at least 2-4 times a day. Very annoying and unacceptable even if it was chaper but at this price its just ridiculous. Where is Microsoft on this issue????

    This clearly seems not to be an isolated problem and there is not even a response to the users problems anymore

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