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Hi.
The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)
When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office.... I have han the surface book and keyboard 7 months, and have never been a issue before a month ago. (I have tried to run e driver update, and the bluetooth repair, nothing helps.
They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....
Any ideas what our problem is, and are there other with the same issue???
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I think we all have tried that, hence the thread. We are having problems with the Marvel Bluetooth radio on the Surface 2 with the surface keyboard. Though, since the last update KB4505903, I can't say the Marvel is having problems anymore. I think it went away. Will know soon.
I find a solution for this problem. I have this keyboard connected to a Desktop running the Windows 10.
First open the Device Manager and find the main bluetooth driver in the "Bluetooth" tree.
In my case it was "Dell Wireless 1801 Bluetooth 4.0 LE".
Then access the driver properties (right button > Properties).
The evidence to know if the chosen driver is the main bluetooth driver is that the properties window has a "Power Management" tab:
Then go to this tab and UNCHECK the option: "Allow the computer to turn off this device to save power":
Click in "Ok" and be happy! I tried a lot of things, and only this worked for me!!
I disabled this option too in an other driver that I find (see below), but I dont know if it needs to solve the problem.
So, that is it! Good luck and let us know if this solution worked for you!!
i was able to seemingly fix a surface laptop with the latest firmware update.
https://support.microsoft.com/en-ca/help/4023482/surface-download-drivers-and-firmware-for-surface
been a few weeks now and the user has not had the problem again. i have about 5 of these devices with the problem and will be updating the firmware on all shortly.
It is only a TEMPORARY fix.
it eventually goes out again.
It appears to be some kind of problem with the surface, not the keyboard as this happens with many different brands.
Microsoft will probably continue to ignore this problem and blame it on the keyboard
I had this problem and re-paired the keyboard with no new problems. Earlier when I posted about the problem, i did not see any recommendation to re-pair the keyboard so I will suggest it just in case you haven’t tried that solution.
In Windows bluetooth settings, delete the keyboard from the list of paired devices. Click to add a new bluetooth device.
There is a rounded tube molded to the underside of the keyboard. It runs the entire width of the keyboard. Find the left side of the tube underneath the keyboard. Press in the middle of the tube-like, and you should be able to depress it. That should allow your Windows PC or laptop to discover the keyboard. It will instruct you to key in some numbers or letters to finish the pairing.
This worked for me. If someone else posted this suggestion, I did not see the post. If this something you’ve already tried then pardon me for wasting this space.
Thanks, Barb; was unaware of this "Feedback Hub App". I will use that.
For anyone else reading who might want to find that: You can press Windows + F or search for Feedback hub using Cortana/Windows Search, to access Feedback hub app.
