Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2019-12-12T15:26:27+00:00

    It's just faster and easier just to keep pressing the Window key until it reconnects.

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  2. Anonymous
    2019-12-12T15:19:02+00:00

    I am not  seeing that option. It would be  faster than opening Bluetooth devices and removing and adding again which is what I have been doing.

    Do you know if  I need  to turn something on somewhere to see it?

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  3. Anonymous
    2019-12-11T23:07:37+00:00

    I've found the quickest way to reconnect the keyboard when it is not responding is to go to "Connect" under quick actions (little notification at the bottom right of the screen) and just press any key on the keyboard. It usually connects immediately.

    This is just a workaround and Microsoft should seriously come up with a proper fix.

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  4. Anonymous
    2019-12-11T20:45:06+00:00

    Sometimes, I pick up the keyboard and hover it close to the monitor and it seems to reconnect faster. This really isn't an acceptable answer, but it's better than pounding the keyboard until it reconnects.

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  5. Anonymous
    2019-12-11T18:25:45+00:00

    I have 2 Surface Studios and the Surface keyboard that came with them both keeps disconnecting.  It is clearly a defect that Microsoft needs to address!

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