I have the same issue on a Dell. Only the Microsoft Keyboard. I looks like your keyboard is not the only thing ghosting you. What happened to Christopher_Col "Microsoft Agent | Moderator". Great follow through there, Chris.
Bluetooth Surface Keyboard keeps disconnects from my surface book 2
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Anonymous
Hi.
The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)
When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office.... I have han the surface book and keyboard 7 months, and have never been a issue before a month ago. (I have tried to run e driver update, and the bluetooth repair, nothing helps.
They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....
Any ideas what our problem is, and are there other with the same issue???
Surface | Accessories | Surface Type Cover
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
110 answers
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Anonymous
2020-04-10T16:22:54+00:00 -
Anonymous
2020-02-09T20:22:05+00:00 I have a surface pro studio 1 with original keyboard mouse and dial. The keyboard and the dial disconnect all the time after inactivity. I heard before there was a sleep setting that needed to be turned off for this, but i cant find anything like that in the settings. Its very infuriating and would love a fix for this problem. This is the only thing that keeps me from recommending this computer as the best answer for creative people. But i cant in good conscious recommend a good computer, with faulty hardware. FIX THIS!
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Anonymous
2020-02-06T17:15:00+00:00 I am using a Microsoft bluetooth surface keyboard on my own custom built PC. Recently, randomly I have been getting the behaviour described in this thread. The device disconnects (all lights turn off) and whatever the last key press is, eg m, is being typed non stop on the pc 'mmmmmmmmmmm'.
Please fix this!
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Anonymous
2020-02-04T20:29:17+00:00 Follow up... My bluetooth Surface mouse and so on keeps the connection, it is only the keyboard who has this issue!
All my products are MS with my Surface Pro (8 months old) - both keyboard and arc mice regularly disconnect and only solution seems to be to remove and then add - serious hassle.
Any help would be appreciated.
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Anonymous
2019-12-12T19:01:34+00:00 Since I updated the surface book 2 to Windows 10 Version 1909, the problem has gone away. No more problems with the Marvel driver. FYI everyone. Actually forgot the damn thing didn't cause me any more problems until I got some of these post. Feels good.