Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2019-07-17T13:48:17+00:00

    Thanks for trying, Barb, but that has been unchecked for ages. This is a recurring problem, you can see how many have had the identical problem, and so far MS seems to not have this on a priority list.

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  2. Anonymous
    2019-06-14T20:31:39+00:00

    Same issue. Keyboard disconnects many, many times a day. I've found a quick solution, but I still have to do it every time it disconnects:

    1. Click on the Notifications icon - bottom right of the screen.
    2. Click "Connect"
    3. Click "Find other types of devices" at the bottom of the screen
    4. Wait for keyboard to appear as one of the connected devices on the list.

    Keyboard goes back to working until it disconnects again randomly throughout the day.

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  3. Anonymous
    2019-06-06T15:54:17+00:00

    Exact same issue as all the others. At first I thought it might have been another computer user on the other side of my wall, with a number of bluetooth peripherals. But he and all that machinery is no longer there, and two MS updates ago, the problem stopped. Then, on this last (2nd one of the week) update, the keyboard started acting up again. I can delete it and pair it, or I can just go to "connect new bluetooth", click the bluetooth button on the keyboard, and it reconnects. This happens multiple times a day.

    MS Surface Book 2, Windows 10 Pro, MS bluetooth keyboard.

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  4. Anonymous
    2019-06-06T03:59:22+00:00

    I also have this issue

    Surface Book 2

    Surface Bluetooth keyboard (which regularly disconnects)

    Surface Bluetooth mouse (no issues)

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  5. Anonymous
    2019-05-25T14:06:23+00:00

    Same issue here.  Microsoft Surface Keyboard keeps disconnecting from Bluetooth.  Run the troubleshooter and it reconnects.  This is very frustrating.  And why not give this keyboard an optional wire??????????????

    I'm going to return the keyboard if I cannot find a way to fix this.  It is super frustrating and happens every time I set down at my computer.

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