Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2019-06-03T09:05:37+00:00

    I have the same problem. 

    Ok first thing in the morning, then every-time I  don't use the keyboard for a few minutes it stops working.  But in the blutooth manager it still shows as connected. 

    Deleting and rejoining.  Had the setup for about a year, problem started in recent months.

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  2. Anonymous
    2019-05-29T09:19:02+00:00

    I had this problem and re-paired the keyboard with no new problems. Earlier when I posted about the problem, i did not see any recommendation to re-pair the keyboard so I will suggest it just in case you haven’t tried that solution.

    In Windows bluetooth settings, delete the keyboard from the list of paired devices. Click to add a new bluetooth device.

    There is a rounded tube molded to the underside of the keyboard. It runs the entire width of the keyboard. Find the left side of the tube underneath the keyboard. Press in the middle of the tube-like, and you should be able to depress it. That should allow your Windows PC or laptop to discover the keyboard. It will instruct you to key in some numbers or letters to finish the pairing. 

    This worked for me. If someone else posted this suggestion, I did not see the post. If this something you’ve already tried then pardon me for wasting this space.

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  3. Anonymous
    2019-05-27T11:33:13+00:00

    I too have the same issues as describes above. The keyboard disconnect randomly and almost guaranteed when away from the computer for a couple of hours.

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  4. Anonymous
    2019-02-13T08:00:42+00:00

    Hi Again!

    I have run the Surface diagnostic tool, without any success.  The problem is still there.  I have see the following.   When the keyboard not connects, (The mouse and the other bluetooth devices connects at once after sleep mode).  If i wait 30 - 40 seconds it connects  by it self.   

    Yesterday i got a new Surface Book 2 15", i have installet this one up, installed all the windows releases and hotfixes and so on....  Connected only the Microsoft keyboard and the Microsoft mouse..   Yesterday i experienced no problems..  But today i have the same issue with this new Surface Book 2 and my keyboard.  I have tried the same, waited  about 30 seconds, while clicking the windows button, until i see it starts the Windows start menu.   So with this new setup i have the same issue, as with my other surface book 2 13" laptop.

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  5. Anonymous
    2019-02-01T05:43:17+00:00

    Hi Kent Gadgaard,

        Thank you so much for clarifying the concern. Possible reason why the keyboard keep disconnected the Bluetooth driver on the keyboard is not working properly or the keyboard it self. Since you already install update and run the Bluetooth troubleshooter. Next steps we will run the Surface Diagnostic tools. This tools will automatically fix any hidden issue on your Surface device. 

     Thank you,

    Christopher

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