Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2019-08-08T15:46:26+00:00

    I find a solution for this problem. I have this keyboard connected to a Desktop running the Windows 10.

    First open the Device Manager and find the main bluetooth driver in the "Bluetooth" tree.

    In my case it was "Dell Wireless 1801 Bluetooth 4.0 LE". 

    Then access the driver properties (right button > Properties).

    The evidence to know if the chosen driver is the main bluetooth driver is that the properties window has a "Power Management" tab:

    Then go to this tab and UNCHECK the option: "Allow the computer to turn off this device to save power":

    Click in "Ok" and be happy! I tried a lot of things, and only this worked for me!!

    I disabled this option too in an other driver that I find (see below), but I dont know if it needs to solve the problem.

    So, that is it! Good luck and let us know if this solution worked for you!!

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  2. Anonymous
    2019-07-23T17:05:08+00:00

    i was able to seemingly fix a surface laptop with the latest firmware update.

    https://support.microsoft.com/en-ca/help/4023482/surface-download-drivers-and-firmware-for-surface

    been a few weeks now and the user has not had the problem again. i have about 5 of these devices with the problem and will be updating the firmware on all shortly.

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  3. Anonymous
    2019-07-17T14:37:14+00:00

    Thanks, Barb; was unaware of this "Feedback Hub App". I will use that.

    For anyone else reading who might want to find that: You can press Windows + F or search for Feedback hub using Cortana/Windows Search, to access Feedback hub app.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-17T14:20:19+00:00

    I've certainly seen the reports. All I can suggest is that you use the Feedback
    Hub App to file a report.

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  5. Anonymous
    2019-07-17T08:48:04+00:00

    Add me to this list also.  Got Surface Studio 2 and the keyboard keeps disconnecting when not in use for a period of time.

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