So, love my Surface Pro 3. However, I'm having some issues with the screen and wanted to see how common they are. There's a yellow hazy line down the left-hand side of the screen, about 1/4 of an inch think or so, I'm not sure if was there when purchased my unit shortly after launch or if it's developed in the meantime. It also might be getting worse, but it's hard to tell. I'll note that the screen also shows distortion along this same line when applying pressure on a dark backlit screen (e.g., the boot screen), and that might indicate some kind of adhesion issue that's letting light through. I don't think it's an adhesive issue, but it could be, I suppose; of so, then it's not going away and again I don't remember seeing it when I purchased the machine. Perhaps related, perhaps not, I also have a yellow tint to the left half of the screen. Again, I don't know if this is new or not, or if I just noticed it and now can't un-see it. Anybody else having these issues? I know of at least a few other people who have #1, and I just want to have a sense of whether it's worth swapping out at this point or waiting until some of these hardware kinks are worked out. I have the Microsoft Complete warranty, and so I don't anticipate any issues with swapping for a new replacement at some point. If it's a common issue, however, I don't want to swap until Microsoft has had a chance to fix it.

take anything you're told on eBay with a grain of salt. caveat emptor. not a known issue for massive amounts of people you won't know the real warranty until you get the serial number and attempt to register it. we don't know if it will get worse If it were me, I'd stay away from this "deal". anything that looks too good to be true...

The solution is to hold MS accountable for a flaw which is most definately attributable to flawed design or part. See my earlier reply in this thread; it is a flaw which occured with varied manufacturers and was always dealt with under warranty with all of them. Outside warranty period.. in this country it would still fall under manufacturer's responsibility as it is a defect that occurs with normal use, not abuse, within a time frame a consumer paying the amount one has for a device such as this has reasonable expectations it should not be subject to faults as these even outside of manufacturer standard warranty. Apple is using a bonding agent called Organofunctional Silane Z-6011 to bond the layers of glass. Apparently, Apple (or more likely Foxconn) is shipping these products so quickly that the evaporation process is not complete. However, after one or two days of use, especially with the screen on, will complete the evaporation process and the yellow "blotches" will disappear. Similar issues with other IPS screens in the past it seems - though the sp3's I've encountered with the issue did not resolve by use. Its likely a slight variation of fabrication and possibly the way the Surface 3's and others are absolutely drowned in glue inside holding them together,, evaporation will never occur..

Screen variation - yellow hazy line down left side, also yellow tint to left half of screen.

Anonymous

So, love my Surface Pro 3. However, I'm having some issues with the screen and wanted to see how common they are.

There's a yellow hazy line down the left-hand side of the screen, about 1/4 of an inch think or so, I'm not sure if was there when purchased my unit shortly after launch or if it's developed in the meantime. It also might be getting worse, but it's hard to tell. I'll note that the screen also shows distortion along this same line when applying pressure on a dark backlit screen (e.g., the boot screen), and that might indicate some kind of adhesion issue that's letting light through. I don't think it's an adhesive issue, but it could be, I suppose; of so, then it's not going away and again I don't remember seeing it when I purchased the machine.
Perhaps related, perhaps not, I also have a yellow tint to the left half of the screen. Again, I don't know if this is new or not, or if I just noticed it and now can't un-see it.

Anybody else having these issues? I know of at least a few other people who have #1, and I just want to have a sense of whether it's worth swapping out at this point or waiting until some of these hardware kinks are worked out. I have the Microsoft Complete warranty, and so I don't anticipate any issues with swapping for a new replacement at some point. If it's a common issue, however, I don't want to swap until Microsoft has had a chance to fix it.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi wynand32,

Thank you for reaching out to us on the community and spending time to write a detailed description of this issue. According to your post, I'd suggest contacting our **support** right away. We apologize for the inconveniences. Let us know if you have other questions or concerns in the future.

Best Regards,

Clare

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Anonymous

On Sun, 28 Sep 2014 03:24:14 +0000, ShinyByteWebAgency wrote:

>> and two yellow lines developed on the left and right edges

other folks with this issue have gone to a Microsoft Store and exchanged their

SP3's. if these yellow lines are present when the machine is cool, then get it

exchanged as quickly as you can.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous

take anything you're told on eBay with a grain of salt. caveat emptor.
not a known issue for massive amounts of people
you won't know the real warranty until you get the serial number and attempt to register it.
we don't know if it will get worse

If it were me, I'd stay away from this "deal". anything that looks too good to be true...

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Anonymous

Please reach out to our assisted support for assistance.

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Answer accepted by question author

Anonymous

Hi Amy-JoBattersby,

Thank you for sharing your experience here. Based on your description, we will suggest reaching out our assisted support right away.

We hope this helps.

Kind regards,

Clare

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Answer accepted by question author

Anonymous

Hi topfuelbread,

Thank you for bringing this question to us on the community. We are sorry that you see a yellow line on your screen. According to your description, we will suggest reaching out to our assisted support for further assistance.

Let us know if you have other questions in the future.

Kind Regards,

Clare

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Anonymous

Hello ShailNiazi,

Thanks for reaching out to us with your question regarding our service policies and practices. I'll help you with this.

To have all of these questions answered as well as any others you may have about warranty and service requests, you should contact our Assisted Support Team. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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Answer accepted by question author

Anonymous

Hello kkultima,

Thank you for providing us with more information.

To see whether this is software or hardware related, we would like you to try a refresh of the device. This guide clarifies how to do it. If that does not work, please contact our Assisted Support Team through this site.

Let us how this goes for you.

Best Wishes,

Zack_T

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Answer accepted by question author

Anonymous

Hello ShinyByteWebAgency,

Thanks for contacting us regarding your Surface Pro 3 overheating and having yellow lines displayed on the screen. We're here to help you with this.

Given these issues, we recommend that you contact our Technical Support Team to assist you with this. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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106 additional answers

Anonymous

2016-03-22T17:10:46+00:00

The solution is to hold MS accountable for a flaw which is most definately attributable to flawed design or part. See my earlier reply in this thread; it is a flaw which occured with varied manufacturers and was always dealt with under warranty with all of them. Outside warranty period.. in this country it would still fall under manufacturer's responsibility as it is a defect that occurs with normal use, not abuse, within a time frame a consumer paying the amount one has for a device such as this has reasonable expectations it should not be subject to faults as these even outside of manufacturer standard warranty.

Apple is using a bonding agent called Organofunctional Silane Z-6011 to bond the layers of glass. Apparently, Apple (or more likely Foxconn) is shipping these products so quickly that the evaporation process is not complete. However, after one or two days of use, especially with the screen on, will complete the evaporation process and the yellow "blotches" will disappear.

Similar issues with other IPS screens in the past it seems - though the sp3's I've encountered with the issue did not resolve by use.

Its likely a slight variation of fabrication and possibly the way the Surface 3's and others are absolutely drowned in glue inside holding them together,, evaporation will never occur..
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