Surface Pro 8 Camera Not Working - yet white light remains on?

Anonymous
2023-06-06T16:36:41+00:00

Split from this thread.

I too have a similar problem with the camera and Surface Pro 8. I use Windows Hello to log in and after the device has been left for some time the device will unlock but if you then try to use video in a Teams call the screen will be blank and it will report that no camera is present. I have run Windows update, Updated the camera drivers, and run the surface app to check the firmware is up to date. run the Surface hardware diagnostic tool. None of these found any problem.

I have updated the Teams Client, and tested with both the desktop and web client. when having the issues and the problem it present on both.

I full reboot will get the camera working but that is not possible when in the middle of a call.

The only way to fix it without rebooting is to open the device manager and disable and then enable the camera. This will normally fix the video in Teams.

We are a small company but we all run Surface Pro 8's managed by Autopilot/Intune with very little in the way of additional software. All are less than 12 months old. More than 50% of the staff are having issues with video calls within Teams after a period of inactivity.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2024-01-17T09:36:51+00:00

    Try updating the graphics drivers manually .. it seems like that fixed it on my Surface 8, finally. https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html 

    These gfx drivers (Intel Xe on my system) apparently arn't always pushed to latest Intel version via windows update b/c it appears the surface team does QA on them before pushing them out.. (this is a good thing generally.. )

    but it seems like as a result of that process things that fix bugs like this sometimes lag a little. Hopefully this works for others.

    I just want to notify everyone, intel has released a new driver version this january.

    testing it now for stability.

    edit: still not fixed. except now it's even causing high cpu load without anything using the camera after a crash:

    Image

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  2. Anonymous
    2024-01-17T22:55:05+00:00

    So far, Pro 8 has been fixed with the latest firmware as well as Pro 7+. However, Pro 7 latest firmware didn't help. Still waiting for them to fix it.

    The graphic card driver only works for Pro 8 versions. Thanks for that Adam!

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  3. Anonymous
    2024-01-22T20:55:01+00:00

    What steps did you take to get the Surface Pro 8 and 7+ devices working again? Can you describe the steps in a bullet list?

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  4. Anonymous
    2024-01-22T21:39:21+00:00

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  5. Anonymous
    2024-01-23T16:41:19+00:00

    Microsoft has had this issue since the earlier Surface models. The tactic is to ask you to update, uninstall, install, and do this and that several times so that you will give up. There are multiple questions like this in this forum. yet still all camera lights are on. When you buy Microsoft products, you need to hope that you won't get any problems, if there are any, you are doomed. Technical service is so complicated. So many steps and layers and no one knows how to fix it.

    I am writing this while my camera light is on and it is not working!

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