Surface Pro 8 Camera Not Working - yet white light remains on?

Anonymous
2023-06-06T16:36:41+00:00

Split from this thread.

I too have a similar problem with the camera and Surface Pro 8. I use Windows Hello to log in and after the device has been left for some time the device will unlock but if you then try to use video in a Teams call the screen will be blank and it will report that no camera is present. I have run Windows update, Updated the camera drivers, and run the surface app to check the firmware is up to date. run the Surface hardware diagnostic tool. None of these found any problem.

I have updated the Teams Client, and tested with both the desktop and web client. when having the issues and the problem it present on both.

I full reboot will get the camera working but that is not possible when in the middle of a call.

The only way to fix it without rebooting is to open the device manager and disable and then enable the camera. This will normally fix the video in Teams.

We are a small company but we all run Surface Pro 8's managed by Autopilot/Intune with very little in the way of additional software. All are less than 12 months old. More than 50% of the staff are having issues with video calls within Teams after a period of inactivity.

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-11-29T00:02:34+00:00

    I have tried that too but haven't heard from users back, yet.

    And Surface Pro 7 and 7+ got the issue as well. Haven't seen anything about them, yet.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-11-30T18:04:34+00:00

    Try updating the graphics drivers manually .. it seems like that fixed it on my Surface 8, finally. https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html 

    These gfx drivers (Intel Xe on my system) apparently arn't always pushed to latest Intel version via windows update b/c it appears the surface team does QA on them before pushing them out.. (this is a good thing generally.. )

    but it seems like as a result of that process things that fix bugs like this sometimes lag a little. Hopefully this works for others.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-12-14T11:14:15+00:00

    Hi Adam,

    Thanks so much for posting this! I updated the drivers manually as you suggested above and the issue seems to have disappeared.

    It's been really embarrassing with my camera not working for Teams meetings, and even worse - freezing during the meeting with no warning. When you buy a Microsoft laptop/tablet you would expect a seamless experience with the integrated hardware and Windows, but clearly this isn't the case!

    Thanks again!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-12-14T22:27:09+00:00

    Thanks, Adam.

    I think the firmware for Pro 8 fixed the issue. I tried to install graphic card driver to the 7 and 7+ versions, however wasn't suitable for those models. Luckily, they just released the firmware for 7+ and installed them on a few PCs. Let's see how they go. However, still nothing for 7 models. I guess, they are doing it one by one.

    We are glad they are working on the issue even though took me longer than 6 months to get this fixed.

    @David agreed. Totally disappointing that Microsoft device breaks down in Microsoft Teams calls.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-12-14T22:56:12+00:00

    Sadly in this case, it's kind of on intel and their graphics drivers to fix, as their chips are directly integrating into the camera lines, as far as I understand. It's certainly frustrating.. but it's the reality of most non-apple computers that there's rarely "one throat to choke" because of the vendor/chipset integrations.

    On the other hand.. this is why I run multiple OSes and always have a trusty iPhone as a backup.. but I get that most people don't have that luxury or flexibility outside the tech world and are stuck with the single corporate issued machine.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments