Surface Pro 8 Camera Not Working - yet white light remains on?

Anonymous
2023-06-06T16:36:41+00:00

Split from this thread.

I too have a similar problem with the camera and Surface Pro 8. I use Windows Hello to log in and after the device has been left for some time the device will unlock but if you then try to use video in a Teams call the screen will be blank and it will report that no camera is present. I have run Windows update, Updated the camera drivers, and run the surface app to check the firmware is up to date. run the Surface hardware diagnostic tool. None of these found any problem.

I have updated the Teams Client, and tested with both the desktop and web client. when having the issues and the problem it present on both.

I full reboot will get the camera working but that is not possible when in the middle of a call.

The only way to fix it without rebooting is to open the device manager and disable and then enable the camera. This will normally fix the video in Teams.

We are a small company but we all run Surface Pro 8's managed by Autopilot/Intune with very little in the way of additional software. All are less than 12 months old. More than 50% of the staff are having issues with video calls within Teams after a period of inactivity.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2023-09-01T08:08:10+00:00

    Good to know I am not crazy! I agree, the fact that Microsoft device has driver issues with their OS is the height of irony.

    Hope they will take this more seriously.

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  3. Anonymous
    2023-09-07T03:57:11+00:00

    Same issue. I have no idea. Every time I need to reboot the Surface to get the camera back again.

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  4. Anonymous
    2023-09-07T09:50:25+00:00

    If you have local admin rights if you disable and then enable the camera in the device manager you can get it working without a reboot. Not a permanent solution but saves you from rebooting.

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  5. Anonymous
    2023-10-16T04:36:10+00:00

    Have been having the Camera issue for the last 6 months for the Surface Pro 7, 7+, and 8 models. We use Surface Laptops as well but that never occurred in the models.

    We have done all the troubleshooting methods such as reinstalling the camera, latest updates, and latest firmware, running the SDT scan, running the system scan for compromised system files, obviously multiple restarts, and checking app permissions, installing Win 11. We have experienced that some of the devices were fixed and some were not, and some occurred after a short time.

    Some devices find an error within the SDT report but are also unable to export the report. This may be related to your domain -- that's what we were told --.

    We logged the issue with Microsoft but the answers we get are quite funny. They are expecting us to reset the Windows while users are from the interstate branch and while they don't have replacement devices there. You'd expect a wiser diagnosis from them.

    I'll be happy to send the devices that are having the issue currently -- as we just got reported for 2 devices only today -- to Microsoft, so they can investigate and provide solutions to Businesses and individuals.

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