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I too have a similar problem with the camera and Surface Pro 8. I use Windows Hello to log in and after the device has been left for some time the device will unlock but if you then try to use video in a Teams call the screen will be blank and it will report that no camera is present. I have run Windows update, Updated the camera drivers, and run the surface app to check the firmware is up to date. run the Surface hardware diagnostic tool. None of these found any problem.
I have updated the Teams Client, and tested with both the desktop and web client. when having the issues and the problem it present on both.
I full reboot will get the camera working but that is not possible when in the middle of a call.
The only way to fix it without rebooting is to open the device manager and disable and then enable the camera. This will normally fix the video in Teams.
We are a small company but we all run Surface Pro 8's managed by Autopilot/Intune with very little in the way of additional software. All are less than 12 months old. More than 50% of the staff are having issues with video calls within Teams after a period of inactivity.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same problem on my surface pro 8. Once i had tried resetting after a clean format, it was successful but some days later it had came back.
I sent replacement for Microsoft device support as they have instructed, the replaced one had no same problem.
I think it is because some different modules are used in the same model.
Hope it will help.
I too faces similar problem. I am using surface pro 7, always during some meet (like google meet) my camera stops working. I tried all the options like drive updates, reinstallation etc. Still it stops working. It will be ready if I reboot, but after sometime again the camera stops working. It disturbs a lot especially during some important meetings and I think Microsoft should look into this and find a solution for this.
Surface Pro 8
Still experiencing the same issues mentioned in this thread after the 1/2024 firmware/driver updates and the troubleshooting steps suggested. Issues include:
Have a SP9 for work which has been very stable and seen more driver/firmware updates to address camera stability. SP8 desperately needs this same attention.
It could be. There were a few updates on 16/1/2024 that may have solved the issue.
Not every Surface Pro model reacts in the same way even if they are the same model and version.
As IT I have Surface Laptop 4, not the Pro version but Windows Hello Face Recognition was causing issues for me as well. This would happen a few times a week. I'd lock my PC and walk away, when I come back and try to sign in it'd freeze with a black screen however keyboard lights are on. No matter what I do, it'd not come back to life so I'd have to hard shut down and turn it on again. That became annoying if I was to leave my PC doing something but walk away so I had to turn that setting off. Since that never froze again. So, unfortunately, I'd suggest turning it off as long as your camera works in teams, zoom, etc..
