Surface Pro 8 Camera Not Working - yet white light remains on?

Anonymous
2023-06-06T16:36:41+00:00

Split from this thread.

I too have a similar problem with the camera and Surface Pro 8. I use Windows Hello to log in and after the device has been left for some time the device will unlock but if you then try to use video in a Teams call the screen will be blank and it will report that no camera is present. I have run Windows update, Updated the camera drivers, and run the surface app to check the firmware is up to date. run the Surface hardware diagnostic tool. None of these found any problem.

I have updated the Teams Client, and tested with both the desktop and web client. when having the issues and the problem it present on both.

I full reboot will get the camera working but that is not possible when in the middle of a call.

The only way to fix it without rebooting is to open the device manager and disable and then enable the camera. This will normally fix the video in Teams.

We are a small company but we all run Surface Pro 8's managed by Autopilot/Intune with very little in the way of additional software. All are less than 12 months old. More than 50% of the staff are having issues with video calls within Teams after a period of inactivity.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2023-09-01T07:34:00+00:00

    We run a number of Surface Pro 8 in our company and use Teams meetings extensively. We had several devices that were having the same issue with the camera not working it was more prevalent with users who also used face recognition and Windows Hello. I went through extensive troubleshooting with Microsoft support supplying advance surface diagnostics logs. The answer was there was an issue with the camera driver but no date for an update. You would have hoped for better when the company are in control of the hardware, O.S and software.

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  2. Anonymous
    2023-11-28T22:28:30+00:00

    You folks are not crazy:

    I work for Microsoft myself, and I have this problem daily with my Surface 8 Pro. Camera bombs out in the middle of Teams calls all the time and requires reboots to fix. It's so bad I just can't use video on Teams anymore.. I use my iPhone instead. I have a very vanilla Win11 install on this unit. I'm also using Windows Hello (which also breaks at the same time when the camera dies). Sometimes the camera dies with the light stuck on, sometimes with the light off.

    I'm not sure what's killing the camera, but I get the following in repeating event in event viewer:

    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FrameServer service.

    -- Followed by this event... when it seems to just give up trying:

    The following service has repeatedly stopped responding to service control requests: Windows Camera Frame Server

    Contact the service vendor or the system administrator about whether to disable this service until the problem is identified.

    You may have to restart the computer in safe mode before you can disable the service.

    I wish the Surface team would fix this.... @Microsoft people, if you want to chase this with me, please contact me internally.

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  3. Anonymous
    2023-09-01T08:08:10+00:00

    Good to know I am not crazy! I agree, the fact that Microsoft device has driver issues with their OS is the height of irony.

    Hope they will take this more seriously.

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  4. Anonymous
    2023-10-16T06:07:55+00:00

    Just to give further updates, I am pushing to still use Windows Hello just to see if recent firmware updates fixed anything. The result is still the same, but now I notice there are more blue screen stoppages, and the adaptive brightness also stops working time to time. Seems the steps taken are backwards. Not sure anyone from Microsoft will respond on this thread. It's a shame you pay premium for a device that is actually not that premium.

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  5. Anonymous
    2023-09-07T03:57:11+00:00

    Same issue. I have no idea. Every time I need to reboot the Surface to get the camera back again.

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