Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-12-14T16:57:47+00:00

    Got my second SP4 back and still having the same issue... The latest display driver update did reduce the like hood of a driver crash but I still get this once a while. However, the sleep issue did not get fix in this update.

    I begin to wonder whether Microsoft is able to resolve the sleep issue soon judging that Intel Skylake is a relative new CPU. If there's a bug in the CPU, then it needs a microcode patch, a BIOS update and subsequent a display driver update. This takes **** a lot of debugging time. Hibernation is a temporary fix but if you keep on hibernating many times per day, you are going to reduce the life of the SSD! The only fix that I know it will definitely work is to treat SP4 like a laptop, shut it down if you don't use.

    Unfortunately time is really an essence and people over here are getting really frustrated and may eventually ended up returning them.

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  2. Anonymous
    2015-12-14T23:12:02+00:00

    Finally decided to return my second Surface pro 4.  I cannot believe Microsoft has not fixed this issue yet or at least commented that there is a problem and letting us know they're working on a fix.

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  3. Anonymous
    2015-12-15T02:23:08+00:00

    During hibernation it saved an image file of the desktop into SSD. An image file is usually quite large. If SP4 were to hibernate frequently there's frequent big files written to SSD. This will eventually wear down; do note there's a limited write cycle to an SSD but virtually unlimited read . Hibernation is only done as a last resort. Connect standby saved it to memory and put device into deep sleep which is preferred solution

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  4. Anonymous
    2015-12-15T10:03:35+00:00

    I purchased 3x surface pro 4, with bags and other paraphernalia. I've owned previous surface products, with the same issue. Microsoft has a track record of not fixing this failure to wake issue and the display driver issue.

    I will be returning all devices for a full refund tomorrow.

    I've come to the end of my tether. As a person who has worked to promote Microsoft and it's products for several decades now and a Silver Partner. I will no longer be recommending Microsoft products. I've had several issues with Lumia Windows Phones (that lose features and have broken hardware after updates),  Windows 10, Office 2016 is no end of trouble and Office 365 has gone from difficult to implement and work with to downright broken (not to mention your complex and convoluted licensing schemes).

    I'm sorry Microsoft but you're focusing too much on your marketing and fluff. You've failed to maintain any quality control on your products and services. You're no longer providing a platform for creativity and business productivity. It's just a mess of frustrations and "work arounds" which don't address or resolve the underlying issue.

    It really pains me to write this and I hope against hopes that you'll change. Yet you're recent intransigence would indicate otherwise.

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