Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2017-02-18T10:37:31+00:00

    I also have this experience. Mine was working perfectly until the Jan 2017 update. It still wakes up without reboot but sometimes it takes several tries. Before it woke up immediately.

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  2. Anonymous
    2017-02-18T10:48:34+00:00

    Do you see the Surface logo before you are able to log in? In that case it was actually hibernating. Good for battery, bad for wake time (not to mention that you won't get notifications, can't play music with the screen turned off etc). I have noticed that waking from hibernation takes a few tries, or it at least appears so. Maybe it's just a delay. Anyway, it is highly frustrating that the choice between battery life and fast wake has been taken away without any official explanation.

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  3. Anonymous
    2017-02-20T09:28:04+00:00

    It appears some people are experiencing a problem where it appears the SP4 is now hibernating earlier than the setting you have enabled via Settings/Control Panel. MS did make a change recently to the OS that enables an Adaptive Hibernate by default. Details in the article below.

    https://msdn.microsoft.com/en-us/library/windows/hardware/mt732711(v=vs.85).aspx

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  4. Anonymous
    2017-02-20T20:43:45+00:00

    It appears some people are experiencing a problem where it appears the SP4 is now hibernating earlier than the setting you have enabled via Settings/Control Panel. MS did make a change recently to the OS that enables an Adaptive Hibernate by default. Details in the article below.

    https://msdn.microsoft.com/en-us/library/windows/hardware/mt732711(v=vs.85).aspx

    That was great info! Now, Microsoft have apparently gone out of their way to make this non-discoverable for mere customers like me, but I was able to see that my StandbyBudgetPercent was 5%, meaning that the SP4 would hibernate after losing 5% battery charge. However, in my experience it's more like 1% (see my update below). I'm changing it to 10% to and also disable UserPresencePrediction and we'll see what happens.

    Tip: I couldn't use POWERCFG to query the values for these new parameters. In fact, I'm not able to query any single setting, except all at once with the /QUERY flag without any GUIDs. The good news is that if you're willing to muck around in your registry, yo,u can "unhide" these and other settings from the Power Settings UI in the Control Panel. Just go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\8619B916-E004-4dd8-9B66-DAE86F806698, which is the hidden SUB_PRESENCE group and change the value of the Attributes keys for individual settings (one level down) from 1 (hidden) to 2 (visible). Then, open advanced power settings and tweak the values to your heart's content. (In fact, you can unhide all power settings that have been hidden on a standard SP4 install this way.)

    Update: According to POWERCFG /SLEEPSTUDY, the system dozes to hibernation because "the user was predicted to be away" after only 30 minutes. Does this mean that you can't leave your PC on a table for more than 1/2 hour before it hibernates? That's absurd! In what way is this "Modern Standby", which is the fancy new word for the fancy new feature that probably is what makes waking from sleep such a gamble?

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