Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-09-12T18:11:51+00:00

    hi, 

    Could you please point me how to get the anniversary update clean install. I'd like to start over my Surface but the recovery download from Microsoft does not have AU yet. Thanks for your help,

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  2. Anonymous
    2016-09-12T21:17:33+00:00

    hi, 

    Could you please point me how to get the anniversary update clean install. I'd like to start over my Surface but the recovery download from Microsoft does not have AU yet. Thanks for your help,

    To install a generic Windows image, you'll need the Media Creation Tool from Microsoft which will create a windows 10 installation iso, usb or dvd. You will need to need to manually install Surface drivers.

    It will be the latest Anniversary installation.

    You can get it here. 

    To install a Windows image specific to your Surface device, complete with all necessary drivers, download a recovery image to boot from USB. Preferred route.

    You can get it here.

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  3. Anonymous
    2016-09-13T22:35:43+00:00

    Many thanks. This works for me. 

    I just finished refreshing my SP4 from scratch and everything works so much better.

    The only problem I notice is that the pen is not connected from time to time.

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  4. Anonymous
    2016-10-24T15:33:33+00:00

    I haven't updated in a while, and I wanted to take the opportunity to report good news.  Somewhere in the weeks after the 1607 (Anniversary) Update, sleep/wake and power management started working pretty much as it should.  I haven't had a SoD event in quite some time now.

    Although it took nearly a year to get a fix, kudos to the Microsoft engineers for coming up with a fairly viable software/firmware solution to a hardware failing.  I'm familiar with the degree of difficulty of fixing problems like this, and it's off the scale.  Again, great job got getting this far, but there's still a bit of flakiness to wring out - please keep fixing the SP4 and don't just transition over to SP5/SB2 development, even though I'm sure there's pressure that way now.  Please honor those of us that toughed it out, stuck with you, and didn't return our SP4s outright by making it work as well as you possibly can.

    My three biggest complaints with the SP4 now:

    1. Although sleep/wake works, battery life still sucks pond water.  There may not be anything to do about this, due to power management (esp. S0ix) just being fundamentally broken in Skylake, and the battery being sized assuming S0ix works ; 
    2. There are still bugs and instability in the sleep/wake code, especially around USB and Bluetooth - these often (at least a few times a week) prevent my SP4 from sleeping properly in the SP3 dock;
    3. I don't know for sure if this is related, but in the past two weeks, I've lost touchscreen(and pen) access two or three times.  It comes back after a reboot, but at least once, it came back after several wake cycles WITHOUT a reboot.  (Nothing shows as wrong in Device Manager.) This is my biggest concern now, as it makes OneNote effectively useless and again you're left with forced poweroff as the only option if you don't have a Type Cover with you...

    Overall, though, I'm willing to call this one pretty much fixed, at least for me.  Hope others are faring as well...

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