Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-07-16T16:57:06+00:00

The latest July Firmware update has improved the SoD problem for me immensely compared to the guaranteed failure I had on every attempt. Now it seems to happen maybe 1 in every 7 or 8 long duration sleeps.

However I've seen that there is a much higher power consumption being reported in sleepstudy.

Another observation is one of the culprits is the USB root device which is the current workaround. And during my tests, I've set this back to the default setting to allow it to sleep. So something is clearly not right with power mgmt in this set of updates.
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Anonymous

2016-07-16T19:04:19+00:00

Mine has been working for a couple of days too if plugged in. It failed when unplugged...
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Anonymous

2016-07-16T22:30:39+00:00

My Sleep of Death has returned (1604 machine). The June updates solved my issues but ever since the July updates a few days ago, I've been unable to wake from sleep several times a day.

Greg (MSFT) - I'm going to try to roll back the updates but please advise which one / driver I should roll back or should I roll back all of them?

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Anonymous

2016-07-17T00:37:05+00:00

This is really curious, I don't know my lot since it is my 4th refurb but my reliability looks opposite to yours since the 7/14 update with no failures in the last two days. However, I am keeping my fingers crossed - I've seen two days without failure before and then the re-emergence of dark wake. However, I am letting the computer manage the USB Root Hub and still have not had a failure (plugged or unplugged yet). The fact that your SOD was fixed by the June update and broken by the July one whereas others have it seemingly fixed (like me) by the July update points to hardware issues. I wonder if anyone else with 16XX lots have experienced the same thing as you?
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