Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-07-13T22:29:46+00:00

    That is great news and I am envious.  However, I've experienced similar results to you with previous updates.  I've had sometimes a day or more of no dark wake issues but they always return.  In this July 12 mine failed to wake after the second sleep.

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  2. Anonymous
    2016-07-14T17:55:34+00:00

    That is great news and I am envious.  However, I've experienced similar results to you with previous updates.  I've had sometimes a day or more of no dark wake issues but they always return.  In this July 12 mine failed to wake after the second sleep.

    I took "success" cautiously because I previously saw "success" after cleaning the corrupt image which lasted 1.5 days. This was looked very good but I've just had my first failure since, which means it's not fixed, which means I'm switching back to USB workaround. Ugh!

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  3. Anonymous
    2016-07-14T20:40:29+00:00

    6 new filmware updates, feels like a new tablet. will it stays?

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  4. Anonymous
    2016-07-14T22:05:41+00:00

    Yes, I have the exactly the same situation. After the July 12 updates, I put the USB Root Hub power saving on. And it worked for 1.5 days or so. So, I got quite high hope this time. But this morning, it didn't wake from sleep! So, I had to turn off the USB Root Hub power saving again...

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