Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-07-08T22:45:14+00:00

    @Mike,

    Sounds like you expended a lot of effort and did your homework here.  Thanks for that.  Did you fill out the survey I offered a few pages back?  I want to make sure that we capture your successful experience with the 1613 machine in the numbers of users represented here, because the point of the survey is to hopefully uncover a trend.  It seems as if, with your attention to detail and scientific analysis, proof of newer tradeins working should emerge in the survey.

    I think we have to be careful, because there have been multiple issues around sleep, hibernate, lack of sleep, and then there were the graphics issues with the detachable screen on the Surface Book.  Panos talked about a lot of things, and I don't know that he said the sleep problem (the one being described in this thread, for the most part) is fixed.

    At any rate, let's all keep it civil and work through the problem towards a solution.  The minute we start ranting and lobbing insults, the whole group loses credibility

    -e

    I mostly agree with Mike. I think you lose a little bit of credibility here Chief.

    Read the blog post again, it wasn't hard to find. I think it's quite fair to assume that "power management" includes waking from sleep. It's ridiculous to try and give Panos an out there. They are well aware of the issue and knew exactly what he was trying to address with the blog post. The next day the media is reporting that the issues had been fixed solely on what Panos said. Mission accomplished for them.

    MS has failed consumers on this, period. They sold us on their quick wake architecture (watch the video above). Someone mentioned 10's of seconds for Windows Hello, unacceptable. I have a working unit that works as advertised. Wake from sleep, Hello, to desktop takes seconds total. Something is certainly wrong with a lot of units, I lean towards hardware or maybe fatal flawed updates process that hosed a bunch of machines.

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  2. Anonymous
    2016-07-10T19:51:04+00:00

    This solution completely resolved the sleep of death (or persistent vegetative state, as another poster put it) problem for me.  Is there any downside to it, e.g., significant increased power consumption in sleep mode?

    Device Manager ->USB Root Hub (xHCI) -> Properties -> Power Management -> uncheck the box that lets the system turn it off to save power.

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  3. Anonymous
    2016-07-12T16:53:00+00:00

    This workaround did work. But it is still a workaround. 

    Yes, the downside is increased power consumption. I get ~600mW during sleep when I leave the USB Hub always on. When using the default settings, I get ~250mW sleep power.

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  4. Anonymous
    2016-07-12T17:31:46+00:00

    thank you pmocoaches for the suggestion. 

    TianjuWu - how much reduced battery life (time wise) do you see with leaving the USB hub on?  I have been disappointed with the sleeping time on the SP4 from the beginning.  I have turned off many other functions to try to improve this.  I travel a lot and chose the SP4 to quickly have it turn on when I get in front of a client and have programs remain open and accessible.  This sleep issue is annoying and embarrassing when trying to present something quickly to someone.

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