Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-07-01T18:54:12+00:00

    What was your contribution to this thread genius?,

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  2. Anonymous
    2016-07-01T19:40:42+00:00

    CS thanks much for sharing... I'd be interested in any results you had in your survey!

    BTW I responded to this thread a while back (prior to having the official I'm a MSFT employee thingy).  I mentioned that personally have/had the issue, cared about others that also had a bad experience and that I would do what I could in terms of helping (noting its not my area of ownership).

    Well I have been in conversation with some internal teams whom also care, and I have been given the green light to share that there is an upcoming tool that can resolve some installation/update issues as it relates to the sleep/hibernate behavior.  I wanted to give the persons on this thread a heads up as soon as I could.

    I make no promises nor could I other than simply letting you know my inbox has been flooded with this thread and have done what I mentioned earlier would do... try my best at help you!

    So in short, we're trying to figure out the logistics (where to go) to down load the tool.  I may be able to work with a few if you are willing to try it out earlier to see if it address your problems!!

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  3. Anonymous
    2016-07-01T20:26:11+00:00

    Hi Chess, I'm on my third replacement unit from MS tech support online (all refurbs, the last one MS sent was one someone somewhere returned to Best Buy. Somehow MS sent it to me - it booted with errors on startup!)  In ay case I would be very keen to test any such tool that MS has that could resolve this error.  Then I might be able to trust my SP4 the way I did with my SP3.  Count me in please! Mike.

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  4. Anonymous
    2016-07-02T00:13:28+00:00

    Count me in to test the tool. On my second sp4 and don't want to swap it out for a "refurbished" one.

    Thanks!

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