Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-06-25T11:00:59+00:00

    What is the UPS tracking number from the package? I'd be interested in seeing

    the origin etc.

    __________________________________________________________________________________________________

    Barb

    MVP-Windows and Devices for IT

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  2. Anonymous
    2016-06-25T11:23:29+00:00

    Improved but STILL NOT FIXED!

    Prior to this update my SP4 would not wake nearly 100% of the time (unless USB power saving was disabled). The 6/20 update has so far been an improvement and I had no issues for nearly two days. However, I just had to do a hard reset as it would not wake again.

    Agreed, improved but still not fixed. Back to the USB/Mike Method !

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  3. Anonymous
    2016-06-25T18:17:56+00:00

    My device has lot number 1545

    I did a complete reinstall with this image:

    https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

    After this and the latest updates, i have no more problems like dont wake up after sleep and damaged apps

    I think my windows 10 installation was damaged.

    Now I love my Surface :-)

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  4. Anonymous
    2016-06-26T12:32:34+00:00

    Can you please let me know how to identify the lot number of device?

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