Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-06-12T12:42:36+00:00

    This is not a fix!!! Every time the computer goes to sleep you have to reboot? What's the point of having sleep in the first place. For me it's worse, every time I lock the computer it's freezes and I have to power down with the two button "solution".

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  2. Anonymous
    2016-06-12T20:23:46+00:00

    I received my replacement unit Friday after returning my lot 1548.  It was in a plain cardboard box so is likely a refurb and I don't know the lot number.  I was hopeful but guess what?  Yes after two days the nowake issue is again plaguing my refurb.  I don't understand this because the tech who placed the order guarentted that the unit would be fully tested and would not have this issue as I posted previously.  Yet it does have the issue.  Someone is not doing their job.   I guess if the unit starts up they send it out.  Now I need to go through this again.

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  3. Anonymous
    2016-06-12T21:04:45+00:00

    I tried the fix posted...

    https://www.microsoft.com/en-us/download/details.aspx?id=49498

    After a week it looks like it fixed my wake up issues.

    Try the update and see if it helps you...

    I

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  4. Anonymous
    2016-06-12T22:02:09+00:00

    The link you mention is to the current drivers and firmware.  I have all current drivers and firmware delivered via windows update.  Can you give more detail on the fix you mention?

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