Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-06-08T16:17:04+00:00

    *feeling like an idiot for getting rid of the box when I decided I wouldn't return it*

    I have no other issues with this unit, so I'm hoping that it can be resolved with yet another driver update. Sure, battery life could always be better, so it depends what counts as "horrible".

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  2. Anonymous
    2016-06-08T16:26:09+00:00

    I am having the Sleep of Death problem, although it is infrequent.  How can I determine the lot number of my machine w/o having the original box?  I want to go into my local MS store and see if an exchange is possible.

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  3. Anonymous
    2016-06-09T00:28:38+00:00

    Thanks, MikeKirnak.  That's great to know.  

    There's one hole though.  Do you know for sure that the send downloaded Windows image that did not fail on the 16xx platform was the same image that did fail on the earlier two 15xx platforms?  As you know, Microsoft updates the download image every few weeks.  

    If not, do you if someone else here has?  I'd like to find a clear demonstration that the exact same image performed differently on two platforms.  That's what's needed to erase doubt about the veracity of Microsoft's implicit claim that there is no change in the hardware. 

    Also, having read more of this thread than I have, what's your belief on when the unacknowledged hardware change occurred?

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  4. Anonymous
    2016-06-09T00:51:47+00:00

    I am having the Sleep of Death problem, although it is infrequent.  How can I determine the lot number of my machine w/o having the original box?  I want to go into my local MS store and see if an exchange is possible.

    Well, Lot 1611 was made the 11th week of 2016, so if you bought your SP4 before that, yours is older. If you bought it after, then it's hard to say. I got my lot 1613 SP4 from the MS store on the 20th of May. So, at a big guess, I'm guessing lot 1611 started showing up at stores around May 1, give or take?

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